Breadcrumbs

Patch Release CX4.4.5

Release Name

CX 4.4.5

Status

QA-Passed  

Release Date

Release Summary

  • Use a uniform Log Pattern

  • Remove Message content from Logs

  • Improve Agent Manager Logs

Upgrade Guide

Upgrade guide 4.4.4 to 4.4.5

New in CX 4.4.5

Following are the planned improvements and fixes

Features

Description

Use Uniform Log Pattern in CTI Components

All Connectors to follow the uniform log pattern for both Java and Node components.

Data Masking in Logs

Mask sensitive information in logs in core components

Improve Agent Manager Logs

Remove unused events from agent manager logs

Release Test Highlights

Tested Features

Uniform Logs Pattern

  • CX Core Components: Agent Manager, Bot-Framework, CCM, Conversation-Manager, Routing-Engine, ActiveMQ

  • CTI Components: Grandmama, Artimes Connector, Redis Connector, Pep Connector, Heimdall Connector

Masking of Sensitive Data from Logs

  • CX Core Components: Agent Manager, Bot-Framework, CCM, Conversation-Manager, Routing-Engine, ActiveMQ

  • CTI Components: Grandmama, Artimes Connector, Redis Connector, Pep Connector, Heimdall Connector

Tested Correlation Id

  • Agent-manager to handle CorrelationId from pep-connector

  • Set correlation Id in the header for both Conversation-Manager and Bot-Framework.

Tested with Web Channel Only