Patch Release CX4.4.11

Resolved Issues

This is a patch release on top of CX4.4.10. The following issues are fixed in this patch:

🤬 Fixed Incorrect Conversation Dispositions in case of high load/traffic scenarios

Prior to this release, the Historical Manager API returned incorrect conversation dispositions in the table that led incorrect data available for Reports. This was due to identical record creation times.
This is now fixed by replacing the recordCreationTime field with timeStamp in the Historical Reports Manager API to standardize the data format and to ensure accurate disposition.

Increase Memory of Agent Manager

Previously, the Agent-Manger exceeded the javascript heap memory due to large payload parsing. This caused the crash of Agent Manager.

This issue has now been fixed by removing the parsing of the conversation payload from the Agent Manager and increasing its heap memory limit to 8 GB.

Release Test Highlights

The Reporting Connector and Historical Reports Manager have been tested using MySQL.

Planned Bugs

Issues Opened in this release