Patch Release CX4.4.8
Release Name | CX 4.4.8 |
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Status | QA PASSED |
Release Date |
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Release Summary |
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Upgrade Guide |
Hot Fix in CX4.4.8
Feature(s) | Description |
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Flush the Queue Task | This is an API implementation that allows to clear tasks of a specific customer instead of the complete queue on calling Queue Flush API. |
New in CX4.4.8
Historical Reports Enhancements
The task state & reason code fields have been added to the conversation table in the Database Schema.
The conversation disposition calculation has been fixed now. Before CX4.4.8, some conversations' disposition was marked BOT_HANDLED even if the agent was part of the conversation and some conversations' disposition was NULL in the report.
Batch processing added for the conversation participants' jobs. This optimization will improve processing efficiency by breaking down data extraction into manageable batches, resulting in faster execution and reduced resource utilization.
Historical Reports Manager
A new API has been launched for getting the list of conversation participants. Reporting Connector will use this API for batch processing to move data from Mongo to SQL.
Agent MRD Maximum Limit
The issue has been resolved now and agents will not be assigned more chats than the maximum limit set in the Unified-Admin. Prior to this release, agents were able to get more chats than the maximum limit
Release Limitations
Release Test Highlights
Tested Features
Reporting - MysqlHistorical Reports.
Reporting - Task State and Reason Code fields are tested in the Conversation Detail Report.
Reporting - Mysql update script.
Reporting - Conversation disposition calculation.
Reporting - Historical Reports Manager
Routing - Max Chat Limit
Comprehensive security scan has been conducted using Zap.
Upgrade from CX4.4.7 to CX4.4.8
Un-Tested Features
Formal load test cycle has not been performed hence no load test reports are available
CX4.4.8 hasn’t been deployed on a fresh machine.