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Configuration Guides

  1. Follow the Rasa-X Configuration guide to activate the Rasa model.

  2. Follow Keycloak Configuration to configure Keycloak.

  3. Configure the solution by following the Unified Admin Guide.

  4. Follow this guide for configuring unified-agent in finesse.

  5. Follow the Reports Configuration (Superset 2.0) guide to import historical reports in the superset. 

  6. Follow the 360 Connector Configuration Guide to configure 360 Connector.

  7. Follow the Facebook Connector Configuration Guide to configure Facebook Connector.

  8. Follow the Instagram Connector Configuration Guide to configure Instagram Connector.

  9. Follow the Twitter Connector Configuration Guide to configure Twitter Connector.

  10. Follow the Twilio Connector Configuration Guide to configure the Twilio Connector.

  11. Follow the Web-init Widget Deployment Guide for the web-init widget deployment.

  12. Follow the Voice Channel Configuration guide for the configuration of the voice channel.

  13. Follow the API for Queue Flushing guide for the configuration of Queue Flushing.

  14. Follow the SDK for Customer Facing Channel guide for configuration and embedding purposes.

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