CX Voice Upgrade to 4.5

Voice Connector

1. SSH onto the Debian server on which the Voice connector is installed.

   1. Use command

      CODE

      ssh <username>@<server-ip>

   2. Enter user password and press ENTER.

   3. Use command

      CODE

      su

   4. Enter root password and press ENTER.

2. Run the command to see the list of running containers

   CODE

   docker ps

3. Note the container ID of the current deployed 4.4 Voice connector.

4. Note the port of that container i.e. for 0.0.0.0:8116->8080/tcp, :::8116->8080/tcp, the port of the container is 8116.

5. Run the command to stop the container

   CODE

   docker stop <container-ID>

6. Run the command to remove the container

   CODE

   docker rm <container-ID>

7. Navigate to the folder where the docker-compose.yml and env.txt files are located for the voice connector.

8. Open the docker-compose.yml file and replace the text inside with text below:

   CODE

   version: "3.8"
   services:
     voice-connector:
       image: gitimages.expertflow.com/freeswitch/ecx_generic_connector:4.5
       container_name: unified-voice-connector
       ports:
         - PORT:8080
       env_file:
         - ./env.txt
       restart: always

9. Replace the PORT keyword with the port noted above in step 4.

10. Open the env.txt file.

    1. Remove the fields CCM_API, SPRING_PORT, DB_DIALECT and DB_DRIVER and add the following fields:

       1. CX_FQDN= The address of EF CX. https://FQDN

       2. MIDDLEWARE_API= Set at 1.1.1.1 and do not change.

       3. LOG_LEVEL= The amount of detail in the logs. Default is INFO, and for more detailed logs the value should be DEBUG.

11. Run the command

    CODE

    docker compose up -d

12. Confirm that the docker container is running by using the command

    CODE

    docker ps

    

13. Confirm that the container is running correctly by opening the logs with command

    CODE

    docker logs -f containerID

    

Outbound Dialer

Follow the guide here.

EFSwitch configuration

1. Note the service identifier of the CX Voice channel in Unified Admin.

2. SSH onto the Debian server on which the Voice connector is installed.

   1. Use command

      CODE

      ssh <username>@<server-ip>

   2. Enter user password and press ENTER.

   3. Use command

      CODE

      su

   4. Enter root password and press ENTER.

3. Run the command

   CODE

   rm -r /usr/share/freeswitch/sounds/ivr_prompts

4. Navigate to the folder /usr/share/freeswitch/scripts.

5. Delete the file cx_env{DN}.lua where {DN} is the service identifier noted in step 1.

6. Login to EFSwitch web interface. 

   • Open in browser: https://IP-addr, where IP-addr is the IP address of the server that EFSwitch is deployed on.

     

   • Add the username and password that was shown upon installation of EFSwitch and press LOGIN.

7. Press the IP address in the top right and select the Domain that was created during 4.4 Voice configuration.

8. Open the Dialplan Manager section under the Dialplan tab.
   

   

9. Locate the CxIvr dialplan whose destination_number matches the service identifier noted in step 1.

10. Delete this dialplan.

11. Note the STATIC_QUEUE_TRANSFER_DN field in the Agent Desk config-map:

    1. SSH into the EFCX server by using the command ssh username@IP-addr

    2. Where username is the EFCX SSH username and IP-addr is the EFCX server IP address

    3. Run the command vi cim-solution/kubernetes/cim/ConfigMaps/ef-unified-agent-configmap.yaml

    4. Scroll down to find the STATIC_QUEUE_TRANSFER_DN field and note down its value.

12. On EFSwitch in the dialplan section, locate the CxQueue dialplan whose destination_number field contains the value ^NUMBER[-0-9a-zA-Z]*$ where NUMBER is the STATIC_QUEUE_TRANSFER_DN noted in the previous step.

13. Delete this dialplan.

14. Locate the local_extension dialplan.

15. Locate the following information in the dialplan and delete it (check the Delete column checkbox for each row and press SAVE in the top right):

16. Follow the new EFSwitch configuration guide here.