CX Release Notes | Expertflow CX

Release Name	CX5.2.0
Release Date	2026-05-05
Release Summary	Modernises the CX messaging layer by upgrading the message broker from ActiveMQ Classic to Apache ActiveMQ Artemis for improved scalability, reliability, and cloud-native high availability. Adds media server tenant isolation so each server processes only its assigned tenants. Refreshes the Agent Desk call controls UI with the latest UX design and introduces configurable home pages per agent. Extends language support to Arabic (with full RTL layout) and Norwegian.

Release Name

CX5.2.0

Release Date

2026-05-05

Release Summary

Modernises the CX messaging layer by upgrading the message broker from ActiveMQ Classic to Apache ActiveMQ Artemis for improved scalability, reliability, and cloud-native high availability.

Adds media server tenant isolation so each server processes only its assigned tenants.

Refreshes the Agent Desk call controls UI with the latest UX design and introduces configurable home pages per agent. Extends language support to Arabic (with full RTL layout) and Norwegian.

🚀 Deployment & Upgrade

Scenario	Guide
Fresh installation	CX5.2.0 Deployment Guide
Upgrade from CX5.1.0	CX5.1.0 → CX5.2.0 Upgrade Guide

✨ New in CX5.2.0

This is a minor release on top of CX5.1.0. It includes targeted enhancements and new capabilities to improve platform resilience, agent productivity, and operational scalability, all the items from the CX5.0.3.

🔒 Platform & Infrastructure Improvements

Feature(s)	Description
Message Broker Modernisation	Introduces Apache ActiveMQ Artemis as the default CX message broker, replacing the legacy ActiveMQ Classic. This cloud-native upgrade improves scalability, reliability, and high-availability deployments.
Media Server Tenant Isolation	In multi-media-server deployments, each media server processes only its own assigned tenants. The Link Uploader resolves tenant ownership by cross-referencing FreeSwitch domains against the CX Tenant API and skips unassigned tenants with a warning, preventing cross-tenant data processing errors.

🎨 UI/UX Improvements

Feature(s)	Description
Set up Default Home Page	Agents can now select a preferred default home page displayed automatically after login, allowing each agent to personalise their starting view in Agent Desk.
Call Controls UI Refresh	The call controls toolbar has been updated to the latest UX design. The toolbar now opens in a minified UI with a refreshed colour scheme and no fixed positioning, giving agents a cleaner and more flexible call experience. Updated call views cover inbound, consult, transfer, consult transfer, consult conference, silent monitoring, barge-in, dialpad consult, and dialpad consult conference scenarios.

Feature(s)

Description

Set up Default Home Page

Agents can now select a preferred default home page displayed automatically after login, allowing each agent to personalise their starting view in Agent Desk.

Call Controls UI Refresh

The call controls toolbar has been updated to the latest UX design. The toolbar now opens in a minified UI with a refreshed colour scheme and no fixed positioning, giving agents a cleaner and more flexible call experience. Updated call views cover inbound, consult, transfer, consult transfer, consult conference, silent monitoring, barge-in, dialpad consult, and dialpad consult conference scenarios.

🌐 Language & Localisation

Feature(s)	Description
New Language Support: Arabic & Norwegian	Arabic: Full RTL layout with all interface elements in Arabic. Norwegian: All interface elements in Norwegian (`nor`), preference persisted across page refreshes. Language file update: All translation files updated to include new and revised strings from CX 5.2.0, keeping all supported languages up to date with the latest interface changes.

✅ Compatible with

This release has been thoroughly tested with various environments and tools.