Compatibility Guide
Agent Interfaces
MS CRM Web Page
Integration Approaches
Classic UI | Use the Classic UI to develop a UI application inside Dynamics CRM. The default UI below version 9.0. |
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Unified Client Interface (UCI) |
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Channel Integration Framework (CIF) | Available only for Dynamics 365 online, a Javascript toolbar maybe embedded via this interface. |
Custom Javascript Embedding | For MS CRM that supports classic UI, the Javascript Toolbar is embedded using the Custom Javascript embedding approach. |
Compatibility Matrix
The agent app may be embedded through any of the supported integration approaches.
MS CRM Version | CRM 365 Online (9.x) | CRM 365 On-premise (9.x) | CRM 2016 (8.x) | CRM Dynamics 365 On-premise (8.2) | CRM 2015 (7.x) |
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Connector | Web-CTI | Web-CTI | Web-CTI | Web-CTI | Web-CTI |
Classic UI |
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UCI |
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CIF 1.0 |
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Custom JS |
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CIF 2.0 |
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Supported Cisco Contact Center Versions
INFO
Technically starting from Cisco 11.0 till 12.6 all versions should work, However on the above version we have specifically run the Test Cycle. We can also run a smoke test cycle for any other version if required
Compatibility Matrix
Browser Compatibility | ||
Browser | Version(s) | Compatibility |
Firefox | 129.0.2 (32-bit) ON-PREMISE SOLUTION | COMPATIBLE |
Google Chrome | 128.0.6613.85 (Official Build) (64-bit) | COMPATIBLE |
Recommended Browser: Google Chrome
Microsoft Dynamics 365 CRM Compatibility | ||
MS CRM 365 | Tested Version | Compatibility |
ONLINE | 9.2.24074.00216 | COMPATIBLE |
ON-PREMISE | 9.1.0001.0914 | COMPATIBLE |
| Maybe developed on-demand |
| Not Supported |
| Supported |
NOTE
MS CRM Web-Connector is not yet integrated with Hybrid Chat, however, the technical feasibility is available, We can schedule this development on demand