Compatibility Guide
Agent Interfaces
MS CRM Web Page
Integration Approaches
Classic UI | Use the Classic UI to develop a UI application inside Dynamics CRM. The default UI below version 9.0. |
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Unified Client Interface (UCI) |
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Channel Integration Framework (CIF 1.0) | Available only for Dynamics 365 online, a Javascript toolbar maybe embedded via this interface. |
Channel Integration Framework (CIF 2.0) | Available only for multi session channel service in Dynamics 365 Online (e.g. Customer service workspace , Omnichannel for Customer service). |
Custom Javascript Embedding | For MS CRM that supports classic UI, the Javascript Toolbar is embedded using the Custom Javascript embedding approach. |
Compatibility Matrix
The agent app may be embedded through any of the supported integration approaches.
MS CRM Version | CRM 365 Online (9.x) | CRM 365 On-premise (9.x) | CRM 2016 (8.x) | CRM Dynamics 365 On-premise (8.2) | CRM 2015 (7.x) |
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Connector | Web-CTI | Web-CTI | Web-CTI | Web-CTI | Web-CTI |
Classic UI |
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UCI |
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CIF 1.0 |
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Custom JS |
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CIF 2.0 |
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Supported Cisco Contact Center Versions
UCCE | UCCX |
|---|---|
12.5 | 12.5.1 |
INFO
Technically starting from Cisco 11.0 till 12.6 all versions should work, However on the above version we have specifically run the Test Cycle. We can also run a smoke test cycle for any other version if required.
Compatibility Matrix
Browser Compatibility | ||
Browser | Version(s) | Compatibility |
Firefox | 129.0.2 (32-bit) ON-PREMISE SOLUTION | COMPATIBLE |
Google Chrome | 128.0.6613.85 (Official Build) (64-bit) | COMPATIBLE |
Recommended Browser: Google Chrome
Microsoft Dynamics 365 CRM Compatibility | ||
MS CRM 365 | Tested Version | Compatibility |
ONLINE | 9.2.24074.00216 | COMPATIBLE |
ON-PREMISE | 9.1.0001.0914 | COMPATIBLE |
| Maybe developed on-demand |
| Not Supported |
| Supported |
NOTE
MS CRM Web-Connector is not yet integrated with Hybrid Chat, however, the technical feasibility is available, We can schedule this development on demand