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Solution Components and Architecture

The solution consists of the following components and configurations.

Name

Description

Cisco JS API 

The Javascript library communicates between Cisco Finesse and CRM

CTI Toolbar

CTI Toolbar is installed on the agent machine to interact with MS CRM and enables CTI controls for the agent.


Component for Microsoft Online (CIF)

Single Node Deployment

High Availability Deployment


Component for Microsoft On-Premise


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