The solution consists of the following components and configurations.
|
Name |
Description |
|---|---|
|
Cisco JS API |
The Javascript library communicates between Cisco Finesse and CRM |
|
CTI Toolbar |
CTI Toolbar is installed on the agent machine to interact with MS CRM and enables CTI controls for the agent. |
Component for Microsoft Online (CIF)
Single Node Deployment
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High Availability Deployment
Component for Microsoft On-Premise
