Release Notes

Target release	1.0.0
Target release date	08 Aug 2025
Status	COMPLETED
Epic/Task	CTI-1498
Document status	COMPLETED
Document owner	Haseeb Tahir
Developers	Abdelrahman Sadat / Amr Muhammad
QA	Haseeb Tahir

Release Summary

This embedded EFCX Connector runs inside Odoo, it enables agent state controls, call and chat controls within Odoo allowing agents to use the same CRM agent interface for all call and chat handling and transfer.

Release Limitations

Click to chat is not available for this release.
'Search' option is not available in multi-match contact dropdown list.
The multi-match drop-down list disappears after refreshing the page during a conversation.
CX-Voice limitations are here.

Important Notes

You must have installed the Expertflow Contact Center(EFCX) before integrating with Odoo.
Do not login to the same agent on different browsers or different machines.
Administrative access to server machines is required to install EF Connector.
Admin access to CRM is required to deploy CRM side configurations.

Open Issues

https://expertflow-docs.atlassian.net/issues/?jql=project%20in%20(CTI)%20and%20type%20in%20(Bug%2C%20%22Story%20Bug%22)%20and%20status%20in%20(Backlog%2C%20Delivery%2C%20Dev-Ready%2C%20Discovery%2C%20Drafting%2C%20%22Embed%20or%20Popup%20HTTP%20Gadget%20in%20EFCX%22%2C%20Impact%2C%20%22In%20Progress%22%2C%20%22In%20Review%22%2C%20In-Progress%2C%20In-QA%2C%20In-Review%2C%20Marketing%2C%20On-hold%2C%20Open%2C%20%22Parking%20lot%22%2C%20Planning%2C%20QA-Ready%2C%20Re-opened%2C%20%22Ready%20for%20delivery%22%2C%20%22Ready%20for%20Launch%22%2C%20Refinement%2C%20Reopened%2C%20%22Selected%20for%20Development%22%2C%20%22To%20Do%22)%20and%20component%20IN%20(Odoo_EFCX)%20and%20affectedVersion%20IN%20(Odoo_EFCX_1.0)%20ORDER%20BY%20created%20DESC

Release Tested Highlights

Tested with:

EFCX Agent Desk (4.8)
- CX Voice (Inbound & Outbound)
- WebChat
Click to Call
Odoo Version: 18.0+e (Enterprise Edition)
Odoo Deployment: Odoo.sh

Not Tested with:

Supervisor Controls.
High Availability (HA).
Consult a conversation
Outbound Chat

Web Browser(s)

Google Chrome - Version 138.0.7204.184 (Official Build) (64-bit)

The Compatibility Matrix for this release is available here.