Expertflow Salesforce Connector integrates Finesse so this guide provides compatibility requirements with respect to Finesse.
The compatibility requirements related to Cisco, Browser and Salesforce versions are given below.
We have tested the versions mentioned below. The Cisco APIs are the same for all the versions. To counter-check, testing can be scheduled before actual deployment.
The connector will work with all the latest versions of browsers.
TO BE TESTED
Expertflow Salesforce Connector High Availability is tested with CCE 12.0, CCE 12.6, UCCX 12.0.1 & UCCX 12.5.1 only.