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Login to SAP with administrative privileges.
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Go to Settings > All Settings, search for General Settings, and select the one for Agent Desktop then make sure to activate all options.
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Go to Settings > All Settings, search for Content Security Policy then add the URL domain to all available sections.
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Go to Settings > All Settings, search for Live Interaction Widget then add the following configuration:
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Label |
Value |
|---|---|
|
Provider Name |
Add a name to be displayed as the title. |
|
Provider ID |
This is the CTI toolbar provider, e.g., ExpertFlow. |
|
Provider URL |
This should point to the JS Toolbar application URL. |
|
Enable Outbound Telephony |
Activate this option to support the click-to-dial feature. |
|
Call Attached Data |
Select Custom 1. |
|
Channels |
Add all supported channels, such as phone and chat, and activate them. |