System Limitations
Summary | Description | Related Feature |
|---|---|---|
Vault should be unsealed when any component requires a restart. | Vault should be unsealed if components need a restart or any of the components is restarted. If the vault is sealed and the component restarted the application will not work. | User Management |
It takes 5 mins to sync Agents and Supervisors | It takes 5 mins to sync Agents and Supervisors . It happens only when a fresh deployment is done. It was tested on 1000 Agents and Supervisors. | User Management |
If application settings are not defined | If the application settings are not defined user will be routed to the User Management module so that he can define the settings there for UCCX and UCCE | Application Setting/User Management |
The Application Setting only accepts IP Addresses for now | The Application Setting only accepts IP Addresses for now | Application Setting/User Management |
It is advised to upload 10,000 Callers at a time | While uploading callers in the caller list, upload 10,000 Callers at a time | Caller List |
Uploading 10,000 callers take 6-7 mins | It takes 6-7mins to upload 10,000 callers | Caller List |
It is advised that two consecutive files should not be uploaded | It is advised that one should wait for CSV to be uploaded completely then upload the other after the first one | Caller List |
Note that on the front end no message will be displayed that the contacts are uploaded successfully | This kind of message is displayed in the caller list logs | Caller List |
TTL jobs run after every 5 mins | TTL job runs every 5 mins. | Caller List |
It takes 15 mins to Clear a Caller list containing 10k Callers | When we click on a clear call list button it starts deleting in the backend. It takes almost 15 mins to delete 10k callers. | Caller List |
Login a supervisor with nocache | Login a supervisor with nocache, the supervisor will auto login to the supervisor tools gadget | Finesse Gadget |