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Summary |
Description |
Related Feature |
|---|---|---|
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Vault should be unsealed when any component requires a restart. |
Vault should be unsealed if components need a restart or any of the components is restarted. If the vault is sealed and the component restarted the application will not work. |
User Management |
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It takes 5 mins to sync Agents and Supervisors |
It takes 5 mins to sync Agents and Supervisors . It happens only when a fresh deployment is done. It was tested on 1000 Agents and Supervisors. |
User Management |
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If application settings are not defined |
If the application settings are not defined user will be routed to the User Management module so that he can define the settings there for UCCX and UCCE |
Application Setting/User Management |
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The Application Setting only accepts IP Addresses for now |
The Application Setting only accepts IP Addresses for now |
Application Setting/User Management |
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It is advised to upload 10,000 Callers at a time |
While uploading callers in the caller list, upload 10,000 Callers at a time |
Caller List |
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Uploading 10,000 callers take 6-7 mins |
It takes 6-7mins to upload 10,000 callers |
Caller List |
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It is advised that two consecutive files should not be uploaded |
It is advised that one should wait for CSV to be uploaded completely then upload the other after the first one |
Caller List |
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Note that on the front end no message will be displayed that the contacts are uploaded successfully |
This kind of message is displayed in the caller list logs |
Caller List |
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TTL jobs run after every 5 mins |
TTL job runs every 5 mins. |
Caller List |
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It takes 15 mins to Clear a Caller list containing 10k Callers |
When we click on a clear call list button it starts deleting in the backend. It takes almost 15 mins to delete 10k callers. |
Caller List |
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Login a supervisor with nocache |
Login a supervisor with nocache, the supervisor will auto login to the supervisor tools gadget |
Finesse Gadget |