System Limitations
Important Notes/Limitations
Following are the limitations of the solution with EF-CX
Summary | Description |
|---|---|
Hold call recording | The call is recorded while it is on hold |
Recording Permissions | Currently, no recording permissions are implemented. Only administrators can access the recordings, and agents do not have access to them |
Call Transfer | Recordings for Direct Transfer calls are not supported |
Session Expiry | VRS Application session timeout is not configurable |
Following are the limitations of the solution with Cisco
Summary | Description |
|---|---|
Duplicate Recordings | Currently, for agent-to-agent internal or consult calls, duplicate recordings are being saved in the application. |
IVR Recording | The IVR is now recorded when an agent receiving a customer’s call makes a consult request on the queue. |