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Release Name |
VRS14.7 |
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Release Date |
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Release Summary |
Enhances the user access control by adding support for the agent role in VRS. Contact Center agents can now securely log in to the VRS Web application to access only their specific recording data, preventing unauthorized access to administrative-level information. |
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Upgrade Guide |
New in VRS14.7
This release introduces an enhancement relating to user access with the Cisco deployment profile.
Enhancements
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Feature |
Description |
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Introduces the agent role support within the VRS Web application. Administrators can now assign this specific role to Contact Center agents, allowing them to access the system. Once authenticated, agents are restricted to viewing only their own specific recording data, preventing unauthorized access to administrative-level information or sensitive data belonging to other team members. Click here to see the feature limitations. |
Release Test Highlights
Tested With
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This release has been tested with Cisco CUCM version 15.0, along with Cisco UCCX 15.0
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The solution has been tested with the MSSQL database.
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For Cisco deployment, Cisco IP Communicator (CIPC) devices are configured as agent phones.
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Calls have been tested using CIPC phones and real mobile devices, routing through Cisco Finesse.
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The VRS Web Application has been tested on Google Chrome.
Not tested with
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The solution has not been tested with any other SQL databases.
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The release has not been tested with EFCX.
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High Availability (HA) deployment is not tested in this version.
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Calls have not been tested with Cisco Jabber phones.
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Load testing has not been conducted for VRS with either Cisco or EFCX deployments.
Compatibility Guide
Click here to navigate to the compatibility guide