|
Target release |
2.0.0 |
|---|---|
|
Status |
Completed |
Release Summary
This embedded WebEx Connector runs inside the ZOHO CRM, it enables agent state controls, call,chat and email controls within ZOHO CRM allowing agents to use the same CRM agent interface for all call and chat handling and transfer.
Release Limitations
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Right after the login, when multiple inbound emails land in the system at the same time, the expected screen pop-up does not trigger for the agent.
Important Notes
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Do not login to the same agent on different browsers or different machines.
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Admin access for ZOHO CRM is required to make CRM side configurations.
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After a Conference Call, Agent B does not transition into the Wrap-Up state.
Release Tested Highlights
Tested with
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WebEx Agent Desk with following Channels:
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WebChat
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Voice
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Email
-
-
Zoho CRM
Testing Machine Hardware Specs:
|
CPU |
RAM |
Hard Disk |
|---|---|---|
|
8 |
16GB |
160GB |
Operating System:
Version: Ubuntu 22.04.4 LTS (GNU/Linux 5.15.0-119-generic x86_64)
Web Browser(s)
For an optimal experience, the Webex CC Connector requires a modern browser with JavaScript enabled.
|
Browser |
Tested Version |
Compatibility |
|---|---|---|
|
Google Chrome |
|
|
|
Firefox |
|
|