To successfully integrate Genesys Cloud CC with Zoho CRM, the following prerequisites must be met:
Time Synchronization
It is essential to consider time synchronization between the Genesys Contact Center and client applications. If the system’s dates and time are not synchronized the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronization guidelines:
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Genesys Contact Center and client applications should have their Time Zone and time configured properly according to the geographic region and synchronized.
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To configure the time zone, please see the instructions from the hardware or software manufacturer of NTP server.
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Client applications and Genesys Connector should be synchronized to the second. This synchronization should be maintained continuously and validated regularly.
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For security reasons, Network Time Protocol (NTP) V 4.1+ is recommended.
Genesys Cloud Contact Center Requirements:
Must have an active Genesys Cloud subscription with administrator access to configure telephony settings, entry points, desktop layouts and agent profiles.
Access Prerequisites
For remote installation and configuration, the implementation team requires the following access privileges:
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VPN Connection – A secure VPN connection is required to access the deployment environment.
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Remote Access – Remote access via RDP, SSH, or similar tools is required for installation and configuration.
Zoho CRM Requirements
A valid Zoho CRM account with administrator privileges. Zoho CRM users must have the necessary roles and permissions to access call-related data.
Browser Requirement
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GOOGLE CHROME™ recommended |
|
|---|---|
|
Supports the latest stable browser version |
Supports the latest stable browser version |
For optimal performance, the Zoho connector for Genesys cloud requires a modern web browser with the latest updates. Using outdated or unsupported browsers may result in performance issues or limited functionality. JavaScript, cookies, and pop-ups must be enabled for seamless functionality.
Hardware Requirements
|
Item |
Required Specs |
Additional Notes |
|---|---|---|
|
CPU |
2 CPU |
Recommended |
|
Memory |
8GB |
Recommended |
|
Disk Space |
100GB or more |
The minimum disk space requirement is 50GB. |
Software Requirements
|
Item |
Required Software |
Notes |
|---|---|---|
|
Operating System |
Ubuntu 22.04.4 LTS ( |
Tested on this operating system |
|
Kubernetes |
Client Version: |
Installed Kubernetes. If not, see Deployment Planning. |
|
Git |
git |
Tested Version |
|
Docker |
Docker |
Tested Version |
Network Requirements
Ensure Genesys cloud and Zoho CRM communicate over a stable internet connection. Using a VPN or network firewall with strict policies may impact connectivity and should be configured accordingly. The recommended internet speed is 5 Mbps upload/download to ensure better quality and stability.