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Solution Reference

CUCM Connector is the middleware component providing asynchronous connectivity between Cisco CUCM and agents using CRM solutions such as Siebel, MS Dynamics CRM, SAP, and more. This connector is the sub component of Generic Connector, and expose the events and commands on the same pattern of Generic Connector

Business Features
Compatibility Guide
Deployment Guide
Developer Guide
Limitations
Release Notes
System Limitations
Benchmarking of CUCM Connector

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