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5.0
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CX Release Notes
CX Release Notes 4.10
Patch Release CX4.10.1
Patch Release CX4.10.1.1
Patch Release CX4.10.1.2
Patch Release CX4.10.2
Patch Release CX4.10.3
Patch Release CX4.10.3.1
Patch Release CX4.10.5
CX Data Sheet
Customer
Customer Advanced Filters
Reports
Queue Flushed Conversation Count
Channel Stats Graph
Channel Stats Summary
Channel Session Detail
Transferred Tasks per Queue
Agent Task Detail
Conversation Detail
Agent Productivity By Queue
Agent State Analysis Report
Agent Availability Report
Historical Conversation Summary
Queue Stats Today
Wrap-up Summary
Queue-wise Stats Summary
Conversation Volume by Disposition
IVR Detail Report
IVR Summary Report
Answered Chats in Time Intervals
Agent Not Ready Detail
Agent Not-Ready Summary
Multichannel Session Detail
Agent Performance Report
Repeated Caller Report
Evaluation Volume
Skills Assessment
Evaluator Comparison
Team Comparison
Agent & Team Leaderboard
Campaign Summary
Connected Calls Detail
Campaign Calls Detail Report
Dialing & Success Rate Summary - Campaign Wise
WebRTC Detail Report
WebRTC Summary Report
Expertflow ETL - Data Platform
Transformation Rules - ETL Pipelines
Activities Data Pipeline
CX-Voice Connector Activities Data Pipeline
Voice Activities Data Pipeline
Forms Data Pipeline
Teams Data Pipeline
Campaigns Data Pipeline
Campaigns Schema Data Pipeline
Campaign Scheduler Data Pipeline
Campaigns 15 Minutes Gold Queries Pipeline
Campaign Call Details Gold Query
Campaign Connected Call Details Gold Query
Campaign Summary Gold Query
Dialing and Success Rate Summary Gold Query
Data Migrations
Migration Activity ( CX-4.4.10 to CX-4.7 )
Migration Activity ( CX-4.7 to CX-4.8 )
Data Migration On-boarding on Expertflow Data Platform
Migration Activity from Data Platform UI
EF Data Platform Deployment
Expertflow ETL deployment - A1 (Customized)
Reporting Connector
ETL Jobs
Deployment Guide - Kubernetes Cron Job For Reporting Connector
Deployment Guide - Kubernetes Cron Job For Custom Connector
Web RTC Secure Link Generation Data Pipeline
Cisco Agent & Team Sync Pipeline
Keycloak Users Pipeline
QM Data Pipeline
Troubleshooting Expertflow ETL Data Platform
Customer Bulk Upload ETL
Alembic Schema Migration
Migration of ETL Jobs from Talend Studio to EF Data Platform
Channel Session
Conversations
Grafana SLA, AWHT Pipeline
Upgrade guide from CX-4.9.4 to CX-4.10 for Data Platform
Technical Solutions/Refinements
Segregate Stats by Channel and Interaction Type
Metrics - Channels Segregated Stats
Message Level Data Metrics
User Manual for Fresh Deployment
Messages Data Pipeline
Messages Level Data
Agent Capabilities
Login to Agent Desk
Change Agent State
Logout
Accept a Conversation
View Conversation Data
Pause/Resume a Conversation
Limitations for Pause/Resume Conversation
Consult, Transfer and Conference
Send a Whisper Message
Send a Message
Edit a Text Message
View Conversation Notifications
Change Agent Desk Language
Agent Hand Raise
Embed a Webapp in Agent Desk
CTI Call Controls
Handle Voice Recording
Handle Multi-channel Conversation
Handle Email Interactions
Make a Manual Outbound Contact
Browser Microphone Permission
Apply Wrap-up and Add Notes
View Agent Dashboards
Assign Labels to Customers
Understanding Customer List View
Join Pull-based Requests
Leave Conversation
Browser and Sound Notifications
Agent Performance Dashboard
Handle WebRTC Calls
Supervisor Controls
Realtime Reporting and Dashboards
Impact of Team Structure on Dashboards
Silent Monitoring
Barge in
Agent Team
Team Announcements
Force Logout Agent
Customer List
Customer Schema
Customer Labels
Subscribed Lists
End PULL-based Requests
Monitors and manages CX Voice interactions
Deployment Guides
Deployment Planning
Kubernetes Distributions
Hardware sizing
RKE2 Single Node Deployment
RKE2 Control plane Deployment
RKE2 uninstallation
Tainting a Control Plane Node
ETCD Backup and Restore
Air-Gap Install for RKE-2 Kubernetes
Worker HA
Assessment Worker HA Functionality: A QA Perspective
CX High Availability
System Behaviour incase of Failover
High Availability using External Load Balancer
Deploy NGINX as an ELB
Deploy HAProxy as an ELB
High Availability with Kube-VIP
High Availability with DNS
Storage Solution - Getting Started
Node Affinity and Node Selector
Deploying Rook/Ceph as a cloud-native storage
Longhorn Deployment Guide
Volume Cloning Procedure
Volume Expansion
Volume Detaching
NFS Storage Service
Setup OpenEBS for Local Volume Provisioning
Using Managed PostgreSQL
Using Managed MongoDB
Using Managed ActiveMQ
Using Managed Redis
TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ
Enable Keycloak DB (PostgreSQL) Connectivity Over TLS
TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ with Static Certificates
MS-CRM-Connector-cif-1.0 Enablement with Kubernetes
MS-CRM-Connector-cif-2.0 Enablement with Kubernetes
TLS Enablement for ActiveMQ
Authentication Enablement for ActiveMQ
Helm-based Deployment for Expertflow CX
CX Solution Helm Uninstallation
Monitoring Solution Deployment
EFSwitch Monitoring Dashboards
C-Alerts
Setup Alerts via Gmail
EFCX Logs Traversal Guide
Enable Monitoring on MSSQL
CX Enhancements
WFM-Reports Component Deployment on Kubernetes
WFM-Core Component Deployment on Kubernetes
WFM-Auth Component Deployment on Kubernetes
Voice Recording Components deployment on Kubernetes
ELK for Logs Analysis
Deployment of Logging Operator
System Administration Guides
Add Cisco Unified Call Manager as a Voice Channel
Upgrade Guide for Routing Manager Role:
Mount CRM Service folder in unified-agent POD Guide
Backup and Restore Strategies and Recommendations for Expertflow CX
Kubernetes Backup/Restore using Velero
Mongo, PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes ( manual procedure )
Deployment of Postgres as a Streaming Standby with an External Repo
MYSQL SSL Connection Configuration for Reporting
Guide to Resolve Stuck Conversations Due to Active Tasks in Redis
Guide For Setting Up or Upgrading MySQL Database
Post Deployment Administration
HA Control-Plane Node Failover
ETCD Server Administration in K3s
Retrieving a Lost Docker Image Tag from a k3s Cluster
Controller Scripting Guide
Configuration Guides
ETCD Server Administration in RKE2
Replace a failed control plane node RKE2
MongoDB slow query logs
Redis Log Monitoring via slowlogs
Grandmama Test Stub Deployment
Multi node cluster Failover scenarios
Collection Removal from MongoDB
Change Default ActiveMQ Passwords Using ConfigMap
Guide for migrating Keycloak Groups/Teams to CX Teams
Deployment of Mongo using ReplicaSet
Conversion of Single Node MongoDB to ReplicaSet
Upgrade Guide
Upgrade Guide CX4.10.3.1 to CX4.10.5
Upgrade Guide CX4.10.3 to CX4.10.3.1
Upgrade Guide CX4.10.1.1 to CX4.10.1.2
Upgrade Guide CX4.10.1 to CX4.10.1.1
Upgrade Guide CX4.10.1 to CX4.10.2
Upgrade Guide CX4.10 to CX4.10.1
Upgrade Guide CX4.9.4 to CX4.10
APISIX Upgrade Guide from CX4.9.4 to CX4.10
Customizing CX Helm Chart Deployments
Using Traefik as Ingress Controller
Upgrade guide CX4.4.10 to CX4.10.2
TLS Enablement for Stateful Components
PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes
Upgrade Permissions On Keycloak
EF Data Platform Deployment 4.4.10 to 4.10
Data Migrations 4.4.10 to 4.10
(4.10)Migration Activity from Data Platform UI (4.4.10 to 4.10)
Migration Guide: Moving from Traefik to NGINX Ingress Controller
Upgrade Guide CX4.10.2 to CX4.10.3
CX4.10.3 ChangeLog
Geographical Deployment of Expertflow CX with Redundancy
Helm chart change logs
Geographical Disaster Recovery for EF-CX on Kubernetes
Create self-signed certificates for ingress
Health-Check API for CX Components
CX Deployment on Kubernetes
Expertflow CX Components Blueprint on Kubernetes
Recording Component Deployment For Eleveo
Setup Reporting Connector
Cisco voice Deployment on Kubernetes
CX uninstallation
Apply Domain-signed SSL Certificates
HC Migration Utility Deployment Guide
Setup Grafana for embedded dashboards
How to bootstrap Grafana to connect to SSL Enabled Datasource.
How to view/access the Agent Dashboards in Grafana.
How to Configure color Thresholds in Grafana panels
Technical Solution for Grafana Multitenancy
Technical solution to set Grafana language dynamically
Technical Solution for displaying Historical stats in Realtime Grafana Dashboards
HC 3.x Data Migration
Minio Data Migration
Setup Realtime Reporting Connector
Statefulset Release Management
Separate Redis for Non Core Components
nats deployment guide for CX on cloud
Helm Upgrade Guide
Upgrade to Mongodb Version 8.x for CX Solution
QM Connector Deployment Guide-to be reviewed by Sikander/Muneeb
Oauth2-Proxy Deployment Guide using Helm
Application Gateway (APISIX) Deployment for EF CX
Dynamic Routing
Upgrade to Redis version 7.x For EF-CX
CX-Tenant Component deployment
End-User Guide: Upgrading MongoDB Replica Set to 8.x for CX Solution ( UNVERIFIED )
Deployment Guide - Cisco Sync Service
Encryption at Rest - Configuration Guide
Encryption Schema Guide
Configuring Vault for Encryption
Developer Guides
Customer Facing SDK for Omnichannel Communication
Expertflow CX Objects
channelData
AgentPresence
CC User
Channel
ChannelConfig
ChannelConnector
channelSessionState
ChannelType
conversationParticipant
customer object
Participant
channelSession
ParticipantRole
ParticipantType
Tenant
carouselMessageType
component
ComponentType
CIM Messages
Message Body
Plain Text Message
Multimedia Messages
Send a Media message
Contact Message
Location Message
Button Message
URL Message
WrapUp Message
Delivery Notification Message
Notification Message
Deleted Notification
Whisper Message
Action Message
Carousel Message
Custom Message
Receipt Message
Template Message
Email Message
Voice Message
Message Header
Intent
Forms Developer Guide
Form APIs
Get Form Validations
Update Form
Get Form
Delete Form
Create Form
Agent Desk Developer Guide
Socket Events
onChannelTypes
topicSubscription
agentPresence_
socketSessionRemoved
revokeTask
topicUnsubscription
onPullModeSubscribedListRequest
topicUnsubscription_
onCimEvent
deletePullModeRequest
publishCimEvent
taskRequest
JoinAsSilentMonitor
unsubscribePullModeList
removePullModeSubscribedListRequests
changeAgentState
directConferenceRequest
subscribePullModeList
addPullModeSubscribedListRequests
directTransferRequest
joinPullModeRequest
onTopicData
topicClosed
connect_error
errors
onPullModeSubscribedList
pullModeSubscribedListRequests
JoinAsBargin
consultRequest
closeWrapup
pauseConversation
resumeConversation
joinAsWhisper
consultConferenceRequest
consultTransferRequest
agentAssistanceRequestPlaced
agentAssignedForAssistance
consulTransferRequestSuccess
wrapupTimerStarted
Exchange CIM Message
Third Party Activies API
Unified Admin Guide
Getting the Offline License Encrypted file
License Consumption Status
Supervisor Access to Unified Admin
Voice Recording Solution
SIPrec-based recording using a CX SIP APP server, and EFSWITCH as the media server
Recording Links In EF CX
Recording Calls in CX Voice
Business Calendars
Business Calendars Limitations
Business Calendar API Configurations
Outbound Campaigns
Datasheet - CX Campaigns
User Guide - CX Campaigns
Batch Load
CCE Cisco Dialer
CCX Cisco Dialer
Plain Message
SMS
WhatsApp Node
Post Attempt Decision
Condition
API Reference - CX Campaigns
Solution Architecture - CX Campaigns
Outbound Result Notifications
Miscellaneous Dialer Call Results
Deployment Guide - CX Campaigns
Campaign Channel Configurations
Reports - CX Campaigns
DNC Lists
Conversation Flow for Outbound Dialing Modes
IVR Campaigns with CX
Outbound Flows Limitations
CX Surveys
CX Surveys Datasheet
CX Surveys Deployment Guide
CX Surveys User Guide
CX Surveys Reports
Questions' Summary Report
Agents' Summary Report
Right to left (RTL) support on Agent Desk
Configurable Log Masking
CX Solution Deployment using IAC
Translation support at customer widget
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