Skip to main content
Expertflow Website
Public APIs
Login
5.0
4.10
4.9
4.8
4.7
4.6
4.5.3
4.5.2
4.5.1
4.5
4.4
4.3
Main navigation
Close navigation
5.0
4.10
4.9
4.8
4.7
4.6
4.5.3
4.5.2
4.5.1
4.5
4.4
4.3
Main
Expertflow Website
Public APIs
Login
Main
Key Concepts
Customer Channels
Web Channel
Web Chat Admin Guide
Components of the Web-init Widget
WhatsApp
Facebook Direct Message
Facebook-Social Media
SMS/MMS Via Twillio
Voice channels
WebRTC
CX-Voice
Agent Call Handling Capabilities
Agent Controls
Agent Capabilities
Login to AgentDesk
Change Agent State
Browser and Sound Notifications
Accept A Conversation
Join Pull-based Requests
View and Update A Customer Profile
Handle A Conversation
Transfer and Conference
Change AgentDesk Language
Apply Wrap-up and Add Notes
Leave Conversation
Handling Multi-channel Conversation
Make a Manual Outbound Contact
Logout
Supervisor Controls
Monitor Dashboards
Silent Monitoring
Barge in
Team Announcements
Customer Schema
Create New Customer Labels
End PULL-based Requests
Conversation Control
Customer Identities
Controller bot
Conversation Data
CX Activities
Activities
Actors / Conversation Participants
Routing Engine
Precision Routing
Media Routing Domain
Agent Task/Routing Task
Routing Attribute
Agents-Queues Mapping
Queue
Use case with Push-based Routing
Pull-mode Requests
Pull-mode Workflow
Use case with Pull-based Routing
Pull-mode vs Precision Routing
Routing Engine Developer Guide
Queue Flushing API
Route Re-initiated Chats
Queue Wait Time And Position
Priority Routing
Solution Architecture
Developer Guides
Integration Architecture
CIM Messages
CIM Plain Text Message
CIM Media Messages
Send a Media message
CIM Contact Message
CIM Location Message
CIM Button Message
CIM URL Message
WrapUp Message
Delivery Notification Message
Notification Message
Whisper Message
Deleted Notification
Channel Connector Developer Guide
Register Channel Connector
Channel Connector Configuration
Messages
Agent Desk Developer Guide
Socket Events
addPullModeSubscribedListRequests
agentPresence _
changeAgentState
connect_error
directTransferRequest
directConferenceRequest
deletePullModeRequest
errors
joinPullModeRequest
JoinAsSilentMonitor
onCimEvent
onChannelTypes
.JoinAsBargin
onPullModeSubscribedListRequest
onPullModeSubscribedList
onTopicData
revokeTask
pullModeSubscribedListRequests
publishCimEvent
removePullModeSubscribedListRequests
topicUnsubscription_
taskRequest
topicSubscription
topicClosed
subscribePullModeList
socketSessionRemoved
topicUnsubscription
unsubscribePullModeList
Exchange CIM Message
Bot Connector Developer Guide
Register Custom Bot
Custom Connector-Bot Communication
Conversational IVR
Forms Developer Guide
Form APIs
Create Form
Delete Form
Get Form Validations
Get Form
Update Form
Third Party API Guide
Conversations API (3rd-party apps)
Push Recording Link
conversationParticipant
AgentPresence
channelSession
channelData
channelSessionState
CC User
ChannelConnector
ChannelConfig
ChannelType
customer
ParticipantType
Participant
ParticipantRole
Tenant
Channel
Object Model Upgradation
OM [Release Number]
CX Events and Activity Types
Controller Bot Training
Channel Session Data Update User Guide
Channel Session Update Data API
Controller Training Documentation
Keycloak Error Responses Guide
IVR Aggregated Activites API Guide
Deployment Guides
Deployment Architecture
Kubernetes Deployment - Getting Started
K3s Pre-Deployment & Installation Guide
K3S Single-Node Installation ( Without HA )
K3S Multi-Node Installation ( Without HA )
K3s Deployment in High Availability
K3s Uninstallation
RKE2 Pre-Deployment & Installation Guide (Single & Multi Node)
RKE2 Single-Node Installation ( Without HA )
RKE2 Multi-Node Installation ( Without HA )
RKE2 uninstallation
RKE2 High Availability Pre-Deployment & Installation Guide
RKE2 Deployment in High Availability With Kube-VIP
RKE2 Deployment in High Availability with DNS
RKE2 Deployment in High Availability With Nginx/HAProxy
NTP server installation Guide
MicroK8s Single-Node Deployment
uninstall microk8s Single-Node
Storage Solution - Getting Started
Longhorn Deployment Guide
Volume Cloning Procedure
Volume Expansion
Volume Detaching
Cloud Native Storage Solution for Kubernetes using Rook/Ceph
Node Affinity and Node Selector
OpenEBS Local Storage Solution
Expertflow CX Deployment on Kubernetes
CIM uninstallation
Collection Removal from MongoDB
Developer Instructions for maintaining the Kubernetes Manifests
Recording Component Deployment
Post Deployment Administration
Web-init Widget Deployment Guide
Web-Init Widget Deployment
Log retention on Kubernetes
HA Control-Plane Node Failover
ETCD Server Administration in K3s
Retrieving a Lost Docker Image Tag from a k3s Cluster
ETCD Server Administration in RKE2
Replace a failed control plane node RKE2
Configuration Guides
Upgrade Guide
Expertflow CX Upgrade Guide 4.2 to 4.3
Expertflow CX Upgrade Guide CX-4.1- CX4.2
Expertflow CX Upgrade Guide 4.0-4.1
Script to upgrade Permissions in existing realm
Script to Upgrade the realm with users being intact
Expertflow CX Upgrade Guide CX-4.3 to CX-4.3_f-CIM-8242
Expertflow Cx Upgrade Guide
Deployment of Solution Monitoring Components
Kubernetes Backup/Restore using Velero
KONG & KONGA Deployment
ArgoCD
ArgoCD installation ( Without HA )
CIM Deployment on ArgoCD
Geographical Disaster Recovery for EF-CX on Kubernetes
Helm Deployment of Grafana-Loki
GoTo PartnerCloud Inception
Deployment of Postgres as a Streaming Standby with an External Repo
Continuous Integration (CI) Jobs for Maven and Node.js Projects
Geographical Deployment of Expertflow CX with Redundancy
Helm chart change logs
HA Testing Obsevations
Expertflow CX Deployment Kubernetes on Digital Ocean
Expertflow CX Deployment on DigitalOcean Kubernetes
Mongo, PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes ( manual procedure )
Benzai Logging
Visualizing Logs in ElasticSearch or Grafan-Loki
Banzai Cloud Logging Operator Deployment in Kubernetes
Benzai Logging Operator to ELK or Grafana Loki
benzai Logging operator Flows
Benzai Logging-operator to Syslog
Deploying Grafana
System Administration Guides
Keycloak Configuration
Security and User Permissions
Agent Team
Team Configuration in Keycloak
User Roles
Rasa-X Configuration
Deployment Script Questionnaire
EFCTL Admin Guide
360-Connector Configuration Guide
Facebook Connector - Deployment Guide
Reports Configuration (Superset 2.0)
Update Reports on Superset 2.0
UTC Offset - Reports
Keycloak Client Resource Management Setup
Add Cisco Contact Center as a Voice Channel
Add Cisco Unified Call Manager as a Voice Channel
Telegram Connector Configuration Guide
Telegram App Registration Process
How to Create a Telegram Account
Telegram Bot Creation Guide
How to customise your Telegram Bot
BotFather
Telegram Bot Token
How To get Telegram Bot Token
Telegram Connector Limitations
Telegram Connector Configuration in Unified Admin Console
Twitter Connector Configuration Guide
.Twilio Connector Configuration vCX-4.3
Voice Channel Configuration Guide
CX Voice Configuration Guide
Adding Agent Extensions for CX Voice
Updating CIM Environment Variables for CX Voice
Cisco Voice Channel Configuration Guide
Cisco Voice Channel Configuration Guide for CX4.2
Limitation/Issues in Cisco Integration in CX4.2
Limitation/Issues in Cisco Integration For CX4.0,CX4.1
Consult Call Case Technical Solution
CTI JS Library & MRD Config On Agent Desk For Voice
CTI JS Library Configs on Unified Admin
Voice Channel Configuration Limitations/Issues
Keycloak realm and users Bootstrapping for EF-CX
Instagram Connector Configuration & Deployment Guide
SMPP Configuration Guide
Keycloak User's Teams Configuration
Keycloak Teams Permission Setup
Upgrade Guide for Routing Manager Role:
Logs Traversal Guide
MYSQL SSL Connection Configuration for Reporting
User Guides
Unified Admin Guide
Agent Guide
Agent States
Supervisor Guide
Reports
Agent State Analysis Report
Agent Productivity By Queue
Queue Flushed Conversation Count
Agent Availability Report
Agent Task Detail
Wrap-up Summary
Channel Stats Graph
Transferred Tasks per Queue
Conversation Volume by Disposition
Queue Stats Today
Queue-wise Stats Summary
Historical Conversation Summary
Channel Stats Summary
Conversation Detail
Channel Session Detail
Reporting Database Schema
Agent Task Disposition
Key Reporting Concepts
SLA Calculations
CX Historical Reports- Supporting Tables
Security
Agent Authorization with AgentDesk
Cloud Security
AgentDesk Permissions - Resource, Scope & Groups Mapping
Compliance
OWASP Top Ten
Security Features
Identity and Access Management
Forms
Sample Forms
Expertflow CX Data Sheet
Scheduled Activities - Solution Design
Integrations
Cisco voice channel
Cisco Contact center integration
Cisco JTAPI integration
HC 3.x vs Expertflow CX - Features Comparison
CX Release History
CX Release Notes
CX4.3 Planned Issues
Breadcrumbs
Home
Expertflow CX
Integrations
On this Page
Cisco voice channel
