MS Dynamics Cloud Connector integrates with Genesys; this guide details compatibility requirements for both.
Compatibility Matrix
The compatibility requirements for Channels, Browser, and MS Dynamics Online versions are as follows:
|
MS CRM Version |
MS CRM 365 cloud (9.x) |
|---|---|
|
Connector |
Genesys |
|
CIF 1.0 Tested |
|
|
CIF 2.0 |
|
Tested Version: Microsoft Dynamics 365 Version 9.2.22103.00194 online
Genesys Version: Genesys Cloud - Version 11.62.0+3-release/11.62.0-76df5b6400e5b3ae506fe95384cf025da714e5c0
This release is tested with Microsoft Dynamics Cloud CRM Channel Integration Framework (CIF) 1.0. It may also work with CIF 2.0 (multi-session), pending development or testing for compatibility.
Browsers Compatibility
|
Browser |
Tested Version |
Compatibility |
|---|---|---|
|
Google Chrome Recommended |
|
|
|
Firefox |
|
|
Browser Limitations so far include: Google Chrome’s Incognito mode
|
|
Supported |
|
|
Not Supported |
|
|
Maybe developed on-demand |