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Release Notes

Target release

1.0.0

Target release date

Status

Completed

Epic/Task

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Document status

Completed

Document owner

Haseeb Tahir

Developers

Sharjeel Akram

QA

Haseeb Tahir

Release Summary

Integration between Webex Connector and HubSpot CRM. 

This embedded Webex Connector runs inside the HubSpot CRM and enables agent/call controls within HubSpot allowing agents to use the same CRM agent interface for all interaction including call, chat and email.

Release Limitations

  • Browser Limitations so far include: Google Chrome’s Incognito mode

  • Click to chat and click to email is not available for this release.

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Important Notes

  • Do not login to the same agent on different browsers or different machines.

  • Administrative access to server machines is required to install EF Connector.

  • Admin access to CRM is required to deploy CRM side configurations.

  • After a Conference Call, Agent B does not transition into the Wrap-Up state.

  • No Consult and Transfer feature is available for call on Dial number feature.

  • Firefox browser requires configuration settings in Privacy & Security.

  • The screen pop-up will open in new tab on the first conversation, and subsequent updates will occur in the same tab for all next conversations.

Release Tested Highlights

Tested with:

  • HubSpot CRM

  • Click to Call

  • The following Webex channels:

    • WebChat

    • Email

    • Voice

Not Tested with:

  • Supervisor Controls

  • High Availability (HA)

  • Refresh Functionality

Testing Machine Hardware Specs

CPU

RAM

Hard Disk

4

16GB

150GB

Web Browser(s)

  1. Google Chrome - Version 137.0.7151.55 (Official Build) (64-bit)

  2. Firefox - Version 139.0.1 (32-bit)

Operating system

  • Ubuntu 22.04.4 LTS - (GNU/Linux 5.15.0-119-generic x86_64)

🖥️

Compatibility Matrix for this release is available here.