Release Notes
Target release | 1.0.0 |
|---|---|
Target release date |
|
Status | COMPLETED |
Epic/Task | CTI-641 |
Document status | COMPLETED |
Document owner | Haseeb Tahir |
Developers | Sharjeel Akram |
QA | Haseeb Tahir |
Release Summary
Integration between Webex Connector and HubSpot CRM.
This embedded Webex Connector runs inside the HubSpot CRM and enables agent/call controls within HubSpot allowing agents to use the same CRM agent interface for all interaction including call, chat and email.
Release Limitations
Browser Limitations so far include: Google Chrome’s Incognito mode
Click to chat and click to email is not available for this release.
Important Notes
Do not login to the same agent on different browsers or different machines.
Administrative access to server machines is required to install EF Connector.
Admin access to CRM is required to deploy CRM side configurations.
After a Conference Call, Agent B does not transition into the Wrap-Up state.
No Consult and Transfer feature is available for call on Dial number feature.
Firefox browser requires configuration settings in Privacy & Security.
The screen pop-up will open in new tab on the first conversation, and subsequent updates will occur in the same tab for all next conversations.
Release Tested Highlights
Tested with:
HubSpot CRM
Click to Call
The following Webex channels:
WebChat
Email
Voice
Not Tested with:
Supervisor Controls
High Availability (HA)
Refresh Functionality
Testing Machine Hardware Specs
CPU | RAM | Hard Disk |
|---|---|---|
4 | 16GB | 150GB |
Web Browser(s)
Google Chrome -
Version 137.0.7151.55 (Official Build) (64-bit)Firefox -
Version 139.0.1 (32-bit)
Operating system
Ubuntu 22.04.4 LTS - (
GNU/Linux 5.15.0-119-generic x86_64)
Compatibility Matrix for this release is available here.