Solution Prerequisite

Time Synchronization

It is essential to consider time synchronization between the Webex Connector and client applications. If the system’s dates and time are not synchronized the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronization guidelines:

• Webex cloud contact center and client applications should have their Time Zone and time configured properly according to the geographic region and synchronized.

• To configure the time zone, please see the instructions from the hardware or software manufacturer of NTP server.

• Client applications and Webex Connector should be synchronized to the second. This synchronization should be maintained continuously and validated regularly.

• For security reasons, Network Time Protocol (NTP) V 4.1+ is recommended.

Browser Requirement 

Browser Requirements

• Google Chrome Latest version

• Firefox Latest Version

Recommended Browser: Google Chrome

Access Prerequisites

For remote installation and configurations, the implementation team would require remote access privileges.

• VPN connection is required to connect.

• Remote access via RDP or similar is required to do installation and configuration Hubspot APIs Server and Webex Front-end application.

• Administrative access to server machines is required to install both Webex and Hubspot APIs Servers.

• Admin access to CRM is required to deploy CRM side configurations.

Product Prerequisites

• You must have the Webex instance with administrative privileges.

• You must have configured the Webex before integrating with Hubspot.

Hardware Requirements

Software Requirements