Overview
MS Dynamics On Premise Connector integrates Genesys, so this guide provides compatibility requirements with respect to Genesys and MS Dynamics On Premise.
Compatibility Matrix
The compatibility requirements related to Channels, Browser and MS Dynamics On Premise versions are given below:
|
MS CRM Version |
CRM 365 On-premise (9.x) |
CRM Dynamics 365 On-premise (8.2) |
|---|---|---|
|
Connector |
Genesys |
Genesys |
|
Classic UI |
|
|
|
UCI |
|
|
Tested Version: Microsoft Dynamics 365 Version 2104 (9.1.2.2) (DB 9.1.2.2) on-premises
Genesys Version: Genesys Cloud - Version 11.62.0+3-release/11.62.0-76df5b6400e5b3ae506fe95384cf025da714e5c0
Browsers Compatibility
|
Browser |
Tested Version |
Compatibility |
|
Google Chrome |
|
|
|
Firefox |
|
|
Recommended Browser: Google Chrome
Browser Limitations so far include: Google Chrome’s Incognito mode
|
|
Supported |
|
|
Not Supported |
|
|
Maybe developed on-demand |