Release Notes

• Phone number will not masked on the Contact list page.

• The call notes applied during wrap-up state will not reflected in the phone call activity.

• Click To Call will not work for the Microsoft UCI Deployment currently.

• Do not login to the same agent on different browsers or different machines.

• Admin access to CRM is required to deploy CRM side configurations.

• In the case of a Consult call, On Agent B, System will do the screen pop based on customer ANI.

• VPN connection/WebEx/TeamViewer is required to connect to the customer’s environment.

• No wrap-up and call notes for manual OB calls.

• Outbound calls can only be initiated on registered phone numbers.

• Agent won’t be able to initiate & answer the calls with insufficient balance in Genesys.  

• Browser Limitations so far include: Google Chrome’s Incognito mode (Genesys Limitation).

• There's no refresh browser functionality for this release (Genesys Limitation).

• Can't consult on a consult call (when a consult call is already in progress)

• The Hold call will gets resume from pickup call button during consult and conference call.

• Microsoft Dynamics 365 Version 2104 (9.1.2.2) (DB 9.1.2.2) on-premises CRM

• Voice (Inbound & Outbound)

• Click to Call

• Phone Number Masking

• High Availability (HA)

Compatibility Matrix for this release is available here.