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Release Notes

Target release

1.0.0

Target release date

Release Summary

Voice bridge that connects Genesys Cloud with Microsoft Dynamics for CTI call controls and transfer of data.

Release Limitations

  • Phone number will not masked on the Contact list page.

  • The call notes applied during wrap-up state will not reflected in the phone call activity.

  • Click To Call will not work for the Microsoft UCI Deployment currently.

Important Notes

  • Do not login to the same agent on different browsers or different machines.

  • Admin access to CRM is required to deploy CRM side configurations.

  • In the case of a Consult call, On Agent B, System will do the screen pop based on customer ANI.

  • VPN connection/WebEx/TeamViewer is required to connect to the customer’s environment.

  • No wrap-up and call notes for manual OB calls.

  • Outbound calls can only be initiated on registered phone numbers.

  • Agent won’t be able to initiate & answer the calls with insufficient balance in Genesys.  

  • Browser Limitations so far include: Google Chrome’s Incognito mode (Genesys Limitation).

  • There's no refresh browser functionality for this release (Genesys Limitation).

  • Can't consult on a consult call (when a consult call is already in progress)

  • The Hold call will gets resume from pickup call button during consult and conference call.

Open Issues in Release

https://expertflow-docs.atlassian.net/issues/?jql=project%20in%20(CTI)%20and%20type%20in%20(Bug%2C%20%22Story%20Bug%22)%20and%20status%20in%20(Backlog%2C%20Delivery%2C%20Dev-Ready%2C%20Discovery%2C%20Drafting%2C%20%22Embed%20or%20Popup%20HTTP%20Gadget%20in%20EFCX%22%2C%20Impact%2C%20%22In%20Progress%22%2C%20%22In%20Review%22%2C%20In-Progress%2C%20In-QA%2C%20In-Review%2C%20Marketing%2C%20On-hold%2C%20Open%2C%20%22Parking%20lot%22%2C%20Planning%2C%20QA-Ready%2C%20Re-opened%2C%20Refinement%2C%20Reopened%2C%20%22Selected%20for%20Development%22%2C%20%22To%20Do%22)%20and%20component%20in%20(Genesys)%20ORDER%20BY%20created%20DESC

Release Tested Highlights

  • Microsoft Dynamics 365 Version 2104 (9.1.2.2) (DB 9.1.2.2) on-premises CRM

  • Voice (Inbound & Outbound)

  • Click to Call

  • Phone Number Masking

  • High Availability (HA)

Testing Machine Hardware Specs

CPU

RAM

Hard Disk

4

16GB

150GB

Web Browser(s)

  1. Google Chrome - Version 138.0.7204.158 (Official Build) (64-bit)

  2. Firefox - Version 141.0 (32-bit)

Operating system

  • Ubuntu 22.04.4 LTS - (GNU/Linux 5.15.0-119-generic x86_64)

🖥️

Compatibility Matrix for this release is available here.