We support 2 different flavors of Microsoft Dynamics 365 Generic Connector for Genesys Contact Center, based on the different Microsoft Dynamics 365 flavors.
Dynamics 365 Cloud Deployment Options
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If you do not want to deploy the MS Cloud Dynamics Genesys Connector on your own VM, we can host and configure it for you.
In this case, you will need to provide:-
Genesys Cloud FQDN (Fully Qualified Domain Name)
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OAuth Client ID
For that you should follow the Genesys Embeddable Framework Configuration file to complete the setup.
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When you provide these details we will setup our cloud deployment accordingly. Once we complete configurations we will share the Genesys Generic connector URL with you that you can embed in Dynamics 365.
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Follow this Guide to embed Genesys Generic Connector URL inside the MS Dynamics 365.
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If you prefer to deploy the connector on your own VM/environment, you can proceed with a self-managed deployment.
For this, please follow the CIF 1.0 deployment guide.
Dynamics 365 On-Premise Deployment
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Follow the Microsoft Dynamics 365 On-Premise to Guide deploy the Genesys Generic Connector.