Solution Components and Architecture

The solution consists of the following components and configurations.

Name	Description
EF Connector	The telephony connector working as middleware between Cisco contact center infrastructure via Cisco Finesse and USD Connector
CTI Toolbar	CTI Toolbar is installed on the agent machine to interact with MS CRM and enables CTI controls for the agent.
USD Configuration	ExpertFlow CTI Configuration containing hosted controls, global configurations, actions, scriptlets, and navigation rules.

Component Diagram