Release Notes

Release Limitations

• The timestamp shown in the activity does not accurately reflect the actual time of the interaction (e.g., chat, call, email).

• Activity will be created for the declined outbound call by the customer.

• When Agent A exits a conference call, the activity pop-up incorrectly appears on Agent B while the call with the customer is still active.

• No Consult and Transfer feature is available for call on Dial number feature.

• In "No Match" cases, the record is automatically saved as "Anonymous" and cannot be edited or modified after creation.

Important Notes

• Do not login to the same webex agent on different browsers or different machines.

• Admin access for SuiteCRM is required to make CRM side configurations.

• After a Conference Call, Agent B will not transit into the Wrap-Up state.

Tested with

• WebEx Agent Desk with following Channels:

  • WebChat

  • Voice

  • Email

• SuiteCRM V8

Not Testing With

• Supervisor Controls