Release Notes

Release Summary

This embedded EFCX Connector runs inside SuiteCRM; it enables agent state controls, call and chat controls within SuiteCRM allowing agents to use the same CRM agent interface for all call and chat handling and transfer.

Release Limitations

• The timestamp shown in the activity does not accurately reflect the actual time of the interaction (e.g., chat, call).

• Click to chat is not available for this release.

• CX-Voice limitations are here.

Important Notes

• Do not login to the same agent on different browsers or different machines.

• Admin access for SuiteCRM is required to install the package.

Open Issues

https://expertflow-docs.atlassian.net/issues/?jql=project%20in%20(CTI)%20and%20type%20in%20(Bug%2C%20%22Story%20Bug%22)%20and%20status%20in%20(Backlog%2C%20Delivery%2C%20Dev-Ready%2C%20Discovery%2C%20Drafting%2C%20%22Embed%20or%20Popup%20HTTP%20Gadget%20in%20EFCX%22%2C%20Impact%2C%20%22In%20Progress%22%2C%20%22In%20Review%22%2C%20In-Progress%2C%20In-QA%2C%20In-Review%2C%20Marketing%2C%20On-hold%2C%20Open%2C%20%22Parking%20lot%22%2C%20Planning%2C%20QA-Ready%2C%20Re-opened%2C%20%22Ready%20for%20delivery%22%2C%20%22Ready%20for%20Launch%22%2C%20Refinement%2C%20Reopened%2C%20%22Selected%20for%20Development%22%2C%20%22To%20Do%22)%20AND%20affectedVersion%20IN%20(EFCX_Suite_1.0.0)%20ORDER%20BY%20created%20DESC

Release Tested Highlights

Tested with:

• EFCX Agent Desk (4.8)

  • CX Voice

  • WebChat

• SuiteCRM Version 8.7.1

Not Tested with:

• Supervisor Controls.

• High Availability (HA).

• Outbound Chat

Testing Machine Hardware Specs:

Operating System:

Version: Microsoft Windows Server 2019 Standard

The compatibility matrix for this release is available here.