|
Target release |
1.0.0 |
|---|---|
|
Status |
COmpleted |
Release Summary
This embedded EFCX Connector runs inside SuiteCRM; it enables agent state controls, call and chat controls within SuiteCRM allowing agents to use the same CRM agent interface for all call and chat handling and transfer.
Release Limitations
-
The timestamp shown in the activity does not accurately reflect the actual time of the interaction (e.g., chat, call).
-
Click to chat is not available for this release.
-
CX-Voice limitations are here.
Important Notes
-
Do not login to the same agent on different browsers or different machines.
-
Admin access for SuiteCRM is required to install the package.
Release Tested Highlights
Tested with:
-
EFCX Agent Desk (4.8)
-
CX Voice
-
WebChat
-
-
SuiteCRM Version 8.7.1
Not Tested with:
-
Supervisor Controls.
-
High Availability (HA).
-
Outbound Chat
Testing Machine Hardware Specs:
|
CPU |
RAM |
Hard Disk |
|---|---|---|
|
8 |
8GB |
100GB |
Operating System:
Version: Microsoft Windows Server 2019 Standard
The compatibility matrix for this release is available here.