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Release Name |
14.5.1 |
|---|---|
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Status |
QA PASSED |
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Release Date |
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Release Summary |
Delivers important stability and usability improvements across recording and playback workflows. Fixes the previously broken video player playback speed control and resolves issues in audit logging to ensure accurate activity tracking. Enhances recording file management by introducing a new naming convention based on JTAPI ID and Agent Extension, preventing file overwrites in advanced call scenarios such as transfer, consult, and conference. Includes internal updates related to Quality Management (QM); however, these changes do not impact VRS functionality or behavior. |
New in 14.5.1
This is a patch release on top of 14.5. This includes some enhancements and critical fixes to improve both agent experience and system reliability.
Enhancements/Improvements
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Feature(s) |
Description |
|---|---|
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Video File Naming Convention |
Previously, video files were named using only the JTAPI ID, which caused file overwrite issues in advanced call scenarios such as transfer, consult, and conference. This has now been resolved by introducing a new naming convention, where the MP4 file name includes the JTAPI ID appended with the agent’s extension, ensuring uniqueness across all call records. |
Resolved Issues
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Feature(s) |
Description |
|---|---|
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Broken playback speed button |
In this release, an issue where the video player playback speed control was not functioning correctly—causing usability problems—has been resolved. The playback speed button now works as expected. |
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Audit Logs fix |
Additionally, an issue preventing audit logs from being generated, which resulted in audit feature breakage, has been fixed to ensure proper logging and traceability. |
Limitations
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For screen recordings, advanced call scenarios such as consult, consult transfer, and consult conference may result in issues where certain call legs do not contain a screen recording or may include an incorrect recording. Handling and resolution of these scenarios for VRS are planned for future releases.
Upgrade Instructions
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Update the Frontend and Backend APIs tags from 14.5 to 14.5.1 to ensure the solution is upgraded with all necessary enhancements and fixes.
Perform a hard refresh of the web application after pulling the updated images to ensure all changes are applied.