System Limitations
Following are the limitations of the features in the release:
Archival Service
Summary | Description |
|---|---|
Compatibility with Cisco/EFCX | Archival Service enhancements introduced in this release are currently available only for Cisco deployments. Support for EFCX deployments will be added in upcoming releases. |
Mode Restriction | Only one archival mode can be active at a time. Users must choose either Archive Only or Copy and Archive, both cannot run simultaneously. |
Selective Recording
Summary | Description |
|---|---|
Selective Screen Recording | Currently, Selective Recording supports only voice recordings. Although users can enable or disable screen capture when creating a rule, the core screen capture functionality is not yet available. Additionally, the screen capture percentage is hard coded at 100% and cannot be adjusted. |
Rule-Based Permissions | Rule-based permissions for viewing, downloading, and deleting recordings are not yet supported in Selective Recording. |
Compatibility with Cisco/EFCX | Selective Recording feature currently available only for Cisco Deployment Profile. Support for EFCX Deployment will be added in upcoming releases. |
No UI Indication for Non-Recorded Calls | There is currently no flag or UI indicator for calls that are excluded from recording through Selective Recording rules. |
CX Voice Call Recording
Summary | Description |
|---|---|
Hold Time | Hold time is displayed as 00:00:00 for the A1A2C1 leg when a call is placed on hold during an internal or external consult conference, or a barge-in conference. Additionally, hold time is not calculated accurately for the A1C1 leg in these scenarios. |
Call and Audio Duration | There are scenarios where Call and Audio Duration can be mismatched. For details, check Consult Transfer and Transfer cases |