Release Notes
Release Name | VRS-14.5 |
|---|---|
Status | QA PASSED |
Release Date | |
Release Summary | Introduces Selective Recording to enable targeted call capture in Cisco Contact Centers, revamps the Archival Service with a new frontend for easier configuration, adds Copy-and-Archive functionality to optimize storage, improves the recording mechanism for CX Voice calls to enhance performance and database efficiency, and delivers JTAPI Connector optimizations for better system stability. |
Upgrade Guide | |
Document Owner | Sikander Hayat |
Developers | Abdullah Attaullah, Amjad Hussain |
QA | Rafay Raza, Zeeshan Ali |
New in VRS-14.5
This is a major release introducing key features, enhancements to the recording mechanism, and overall component improvements.
Enhancements
Feature | Description |
|---|---|
The Archival Service now includes a fully integrated front-end interface, allowing users to configure archival and purging policies directly through the VRS GUI. Users can enable or disable archiving, define the number of days after which recordings should be archived, and choose between "Copy and Archive" or "Archive Only" modes. The "Copy and Archive" option retains the original files on the recorder after transferring them to the archival server, while "Archive Only" moves the files entirely. The configuration also supports setting up SFTP server details, including IP, destination path, and credentials. Once archived, recordings can be played directly from the archival server without requiring a restore. The system ensures that files are not purged from the recorder unless they are successfully archived, and encrypted files remain encrypted during transfer and storage, maintaining data integrity and security. | |
The Recording Rules Management feature enables users to define dynamic call recording behavior based on configurable conditions such as phone number patterns, time ranges, days of the week, and screen capture preferences. Each rule determines whether a call should be recorded or not and can be prioritized using a drag-and-drop interface, with higher-priority rules overriding lower ones. Users can add, edit, delete, and reorder rules to control selective recording more precisely. Additionally, permissions can be defined per rule to allow specific users or groups to view, download, or delete associated recordings. This feature provides granular control over recording logic and supports efficient resource management across the contact center. | |
CX Voice Call Recordings | In the EFCX Deployment Profile, VRS now supports recording of Consult Conference, Barge-In Conference, and External Number calls. This update ensures broader coverage of voice interactions within customer service scenarios. |
Note
Call Recording Encryption is kept disabled for both Cisco and EFCX Deployment Profiles in this version.
Release Test Highlights
Tested With
This version is tested with EFCX 4.10 and Cisco UCCX 12.5 (with CUCM 12.5).
For EFCX, FreeSWITCH extensions are used as agent extensions.
For Cisco, IP Communicator (CIPC) devices are configured as agent phones.
Calls tested using MicroSIP, CIPC phones, and real mobile devices, routing to Agent Desk and Cisco Finesse.
Archival Service enhancements validated exclusively with Cisco UCCX call recordings.
Selective Recording tested with Cisco UCCX 12.5.
Solution is tested with SQL Database only.
VRS Web Application tested on Google Chrome only.
Not tested with
Call recordings are not tested with Cisco UCCE.
The solution is not tested with the MySQL Database.
High Availability (HA) is not tested in this version.
Calls are not tested with Cisco Jabber phones.
Screen Recording is not tested in this version.
Load testing is not conducted for VRS with either Cisco or EFCX.
Limitations
Click here to see the limitations of the features
Compatibility Guide
Click here to navigate to the compatibility guide