Breadcrumbs

Compatibility Guide

The solution is designed to integrate seamlessly with specific contact center environments, ensuring optimal performance and efficiency. Below is an overview of the current and future compatibility of our solution:

Current Compatibility

Future Compatibility

  • Cisco Unified Contact Center Enterprise (UCCE):

  • Cisco Unified Contact Center Express (UCCX)

  • Fully compatible with Cisco Unified Contact Center Enterprise (UCCE).

  • Enables direct access to and utilization of contact data within UCCE, facilitating seamless integration with Cisco’s enterprise-level contact center solution.

  • Expertflow Contact Center (EFCX)

Flexible Data Import

  • Excel File Uploads:

    • EF-WFM supports data import from any system via Excel file uploads.

    • Ensures broad compatibility, allowing for easy data migration and integration, even with systems not directly integrated.