Barge in
Enables a supervisor to monitor and barge in the conversation if required.
To Barge in
The supervisor can monitor and barge in a conversation by clicking on the Barge in button provided on the Conversation Toolbar. As she barges in, she becomes a primary participant of the active conversation and can:
Send a direct message to the customer using the Customer's tab
Exchange the whisper message with the agent using the Whisper tab without letting the customer about it.
Transfer the conversation.
Leave the chat
Barge in
To barge in, the supervisor needs to silently monitor a conversation first and then click on the Barge in button to join the conversation.