_CX Release Notes 4.5.4

New in CX 4.5.4

Following are the planned improvements and fixes

Features	Description
Controller Performance improvements	Remove timers from conversation controller Introduce customer inactivity timer threashold Agent Manager (Wrap up, Agent Response SLA) CCM (Customer Response SLA) Discuss the possibility of having separate service for managing the SLA Controller should only process conversation events without any state. No BOT/AGENT/CUSTOMER Enable/Limit Controller to process only Control events. All the data/message events will not be processed for Conversation Control. Impact: Traffic on Controller will be reduced to around 20% Change conversation/session state on Bot/Agent left
Voice activities in Realtime	Show voice activities in real-time
Conversation Studio Integration	Conversation Studio integration
Bugs	CIM-12012

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