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_CX Release Notes 4.5.4


Release Name

CX 4.5.4

Status

DRAFT 

Dev Completion Date

Release Date

Release Summary

New in CX 4.5.4

Following are the planned improvements and fixes

Features

Description

Controller Performance improvements

  • Remove timers from conversation controller

    • Introduce customer inactivity timer threashold

    • Agent Manager (Wrap up, Agent Response SLA)

    • CCM (Customer Response SLA)

    • Discuss the possibility of having separate service for managing the  SLA

    • Controller should only process conversation events without any state. No BOT/AGENT/CUSTOMER 

    • Enable/Limit Controller to process only Control events. All the data/message events will not be processed for Conversation Control. Impact: Traffic on Controller will be reduced to around 20%

    • Change conversation/session state on Bot/Agent left

Voice activities in Realtime

Conversation Studio Integration

Conversation Studio integration

Bugs

  • CIM-12012

CX 4.5.4 Release Limitations

Expand to view limitations

Release Limitations

Release Test Highlights

Tested Features

Un-Tested Features

Error rendering macro 'show-if' : Page loading timed out
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