Security and Privacy Compliances

Payment Card Industry Data Security Standard (PCI DSS)

At Expertflow, we prioritize the security of your sensitive information. We are currently in the process of making our cloud contact center fully compliant with PCI-DSS (Payment Card Industry Data Security Standard). This involves implementing advanced encryption, robust access controls, automated data masking, regular security audits, and comprehensive employee training. Our commitment to PCI-DSS compliance ensures that your payment data is handled with the highest level of security, providing you with peace of mind and trust in our services.

General Data Protection Regulation (GDPR)

Protecting your personal data is our top priority. Expertfow is diligently working to make our contact center fully compliant with the General Data Protection Regulation (GDPR). This includes implementing stringent data protection measures, ensuring data minimization, enhancing access controls, and regularly auditing our processes. Our commitment to GDPR compliance ensures that your data is handled with the utmost care and security, respecting your privacy rights.

Health Insurance Portability and Accountability Act (HIPAA)

Using Expertflow CX, the security of your health information is paramount. We are actively working to make our cloud contact center fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). This includes implementing stringent encryption, robust access controls, regular security audits, and comprehensive employee training. Our commitment to HIPAA compliance ensures that your protected health information (PHI) is handled with the highest level of confidentiality and security.

ISO/IEC 27017

We are actively working towards ISO/IEC 27017 certification, which provides specific guidelines for cloud security. This process involves implementing robust controls to protect your data, including secure configurations, data encryption, and access management. By aligning with ISO/IEC 27017, we are reinforcing our commitment to safeguarding your information in the cloud, ensuring that your data is handled with the utmost care and security.

ISO/IEC 27018

We are dedicated to ensuring the privacy and security of customer’s personal data. As part of this commitment, we are in the process of making our cloud deployment compliant with ISO/IEC 27018, the leading standard for protecting personally identifiable information (PII) in the cloud. This involves implementing stringent data protection measures, such as encryption, access controls, and privacy safeguards.