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Web Widget Configurations

  1. Create a pre-chat form in unified admin. Refer to this guide.

  2. For Customer Identification in CX via customer widget click here.

  3. The customer widget is now capable of calling the deployment of CIM from within the URL

    https://{FQDN}/customer-widget/#/widget?widgetIdentifier=<widget-identifier>&serviceIdentifier=<service-identifier>

  4. For the chat history, use the following URL

    https://{FQDN}/customer-widget/widget-assets/chat-transcript/