Web Widget Configurations
Create a pre-chat form in unified admin. Refer to this guide.
For Customer Identification in CX via customer widget click here.
The customer widget is now capable of calling the deployment of CIM from within the URL
CODEhttps://{FQDN}/customer-widget/#/widget?widgetIdentifier=<widget-identifier>&serviceIdentifier=<service-identifier>
For the chat history, use the following URL
CODEhttps://{FQDN}/customer-widget/widget-assets/chat-transcript/