This report will show the deviation/ delay in the actual contact (call/text attempt) of the customer as compared to the actual scheduled datetime.
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Field Name / Group Name |
Description |
Report Filters |
|
Campaign Name |
Name of the Campaign. |
Campaign Name |
|
Customer Identifier (phone number/ Facebook ID, etc) |
|
Datetime (range) |
|
Channel |
|
Channel (optional, will show all channels if not selected) |
|
Schedulled Datetime |
|
|
|
Execution Datetime |
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|
|
Deviation/ Delay (time: hh:mm:ss) |
|
|
Filters & Layout
Each row will have record of one contact (call/ text sent for execution).
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Campaign Name
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Datetime (range)
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Channel (optional, will show all channels if not selected)