We keep enhancing our products with new features in our roadmap.
|
Feature |
Description |
|---|---|
|
Click to Chat |
The click-to-chat feature allows the user to select any number corresponding to a record (Account/Contact/Lead), and a chat will be initiated to that number. |
|
Wrap up & call notes in the activity |
For all call types except consulting calls, a call activity is created at the end of the call. We will add the wrap-up applied and the call notes provided by the agent to the Activity created. |
|
MS Teams Integration |
Integration with the MS Teams for transferring the calls to the agents on the MS Teams |