Future Roadmap
We keep enhancing our products with new features in our roadmap.
Feature | Description |
|---|---|
Click to Chat | The click-to-chat feature allows the user to select any number corresponding to a record (Account/Contact/Lead), and a chat will be initiated to that number. |
Wrap up & call notes in the activity | For all call types except consulting calls, a call activity is created at the end of the call. We will add the wrap-up applied and the call notes provided by the agent to the Activity created. |
MS Teams Integration | Integration with the MS Teams for transferring the calls to the agents on the MS Teams |