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Solution Prerequisites

Browser Requirement 

Supports the latest stable browser version

Supports the latest stable browser version

Recommended Browser: Google Chrome

Access Prerequisites

For remote installation and configurations, the implementation team would require remote access privileges.

  • VPN connection is required to connect.

  • Remote access via RDP or similar is required to do installation and configuration of EF Server.

  • Administrative access to server machines is required to install EFCX Connector.

  • Admin access to CRM is required to deploy CRM side configurations.

Product Prerequisites

You must have installed the Expertflow Contact Center(EFCX) before integrating with HubSpot.

Hardware Requirements

For hardware requirements please follow this guide for EFCX deployment requirements.

Software Requirements

The following software must be installed on the server.

Item

Recommended

Notes

Operating System

Ubuntu 22.04.4 LTS (GNU/Linux 5.15.0-119-generic x86_64)

Tested on this operating system

Kubernetes

Client Version: v1.31.5+rke2r1
Kustomize Version: v5.4.2
Server Version: v1.31.5+rke2r1

Installed Kubernetes. If not, see Deployment Planning.

Docker

Docker version 27.2.0 or Latest

Tested on this version

Git

git version 2.34.1 or Latest version

Tested on this version

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