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Odoo Webex Release Notes

Target release

1.0.0

Target release date

Status

Completed

Epic/Task

.jira-issue { padding: 0 0 0 2px; line-height: 20px; } .jira-issue img { padding-right: 5px; } .jira-issue .aui-lozenge { line-height: 18px; vertical-align: top; } .jira-issue .icon { background-position: left center; background-repeat: no-repeat; display: inline-block; font-size: 0; max-height: 16px; text-align: left; text-indent: -9999em; vertical-align: text-bottom; } CTI-2042

Document status

COmpleted

Document owner

Haseeb Tahir

Developers

Amr Muhammad | Jazeb Sheraz

QA

Haseeb Tahir

Release Summary

The Webex Contact Center Connector for Odoo enables seamless voice, chat, and email integration, improving agent efficiency and customer engagement.

Release Limitations

  • Click to chat is not available for this release.

  • The call direction for Agent B will be “outbound” when Agent A transfers an Outbound conversation to Agent B.

  • The multi-match drop-down list disappears after refreshing the page during a conversation.

Important Notes

  • Do not login to the same webex agent on different browsers or different machines.

  • Admin access for Odoo is required to make CRM side configurations.

  • After a Conference Call, Agent B will not transit into the Wrap-Up state.

Open Issues

https://expertflow-docs.atlassian.net/issues/?jql=project%20in%20(CTI)%20and%20type%20in%20(Bug%2C%20%22Story%20Bug%22)%20and%20status%20in%20(Backlog%2C%20Delivery%2C%20Dev-Ready%2C%20Discovery%2C%20Drafting%2C%20%22Embed%20or%20Popup%20HTTP%20Gadget%20in%20EFCX%22%2C%20Impact%2C%20%22In%20Progress%22%2C%20%22In%20Review%22%2C%20In-Progress%2C%20In-QA%2C%20In-Review%2C%20Marketing%2C%20On-hold%2C%20Open%2C%20%22Parking%20lot%22%2C%20Planning%2C%20QA-Ready%2C%20Re-opened%2C%20%22Ready%20for%20delivery%22%2C%20%22Ready%20for%20Launch%22%2C%20Refinement%2C%20Reopened%2C%20%22Selected%20for%20Development%22%2C%20%22To%20Do%22)and%20affectedVersion%20in%20(Odoo_Webex_1.0.0)%20ORDER%20BY%20created%20DESC

Release Tested Highlights

Tested with

  • WebEx Agent Desk with following Channels:

    • WebChat

    • Voice

    • Email

  • Odoo V18

Not Testing With

  • Supervisor Controls

  • High Availability (HA)

Testing Machine Hardware Specs:

CPU

RAM

Hard Disk

8

8GB

100GB

Operating System:

Version: Microsoft Windows Server 2019 Standard

🖥️

The Compatibility Matrix for this release is available here.