Odoo Webex Release Notes
Target release | 1.0.0 |
|---|---|
Target release date |
|
Status | COMPLETED |
Epic/Task | CTI-2042 |
Document status | COMPLETED |
Document owner | Haseeb Tahir |
Developers | Amr Muhammad | Jazeb Sheraz |
QA | Haseeb Tahir |
Release Summary
The Webex Contact Center Connector for Odoo enables seamless voice, chat, and email integration, improving agent efficiency and customer engagement.
Release Limitations
Click to chat is not available for this release.
The call direction for Agent B will be “outbound” when Agent A transfers an Outbound conversation to Agent B.
The multi-match drop-down list disappears after refreshing the page during a conversation.
Important Notes
Do not login to the same webex agent on different browsers or different machines.
Admin access for Odoo is required to make CRM side configurations.
After a Conference Call, Agent B will not transit into the Wrap-Up state.
Open Issues
Release Tested Highlights
Tested with
WebEx Agent Desk with following Channels:
WebChat
Voice
Email
Odoo V18
Not Testing With
Supervisor Controls
High Availability (HA)
Testing Machine Hardware Specs:
CPU | RAM | Hard Disk |
|---|---|---|
8 | 8GB | 100GB |
Operating System:
Version: Microsoft Windows Server 2019 Standard
The Compatibility Matrix for this release is available here.