|
Target release |
1.0.0 |
|---|---|
|
Status |
Completed |
Release Summary
The Webex Contact Center Connector for Odoo enables seamless voice, chat, and email integration, improving agent efficiency and customer engagement.
Release Limitations
-
Click to chat is not available for this release.
-
The call direction for Agent B will be “outbound” when Agent A transfers an Outbound conversation to Agent B.
-
The multi-match drop-down list disappears after refreshing the page during a conversation.
Important Notes
-
Do not login to the same webex agent on different browsers or different machines.
-
Admin access for Odoo is required to make CRM side configurations.
-
After a Conference Call, Agent B will not transit into the Wrap-Up state.
Release Tested Highlights
Tested with
-
WebEx Agent Desk with following Channels:
-
WebChat
-
Voice
-
Email
-
-
Odoo V18
Not Testing With
-
Supervisor Controls
-
High Availability (HA)
Testing Machine Hardware Specs:
|
CPU |
RAM |
Hard Disk |
|---|---|---|
|
8 |
8GB |
100GB |
Operating System:
Version: Microsoft Windows Server 2019 Standard
The Compatibility Matrix for this release is available here.