Skip to main content
Expertflow Website
Public APIs
Login
5.0
4.10
4.9
4.8
4.7
4.6
4.5.3
4.5.2
4.5.1
4.5
4.4
4.3
Main navigation
Close navigation
5.0
4.10
4.9
4.8
4.7
4.6
4.5.3
4.5.2
4.5.1
4.5
4.4
4.3
Main
Expertflow Website
Public APIs
Login
Main
CX Release Notes
Planned Releases
CX Release Notes 4.5
CX4.5 Planned Issues
All Known Issues
HC 3.x vs Expertflow CX - Features Comparison
CX Data Sheet
CX Release History
CX Performance
CX Performance Test Results
CX Domains Performance Test Results
CX End-to-End Performance Test Results
Load Test Strategy
Performance report Cron-job (Reporting Connector)
Conversation Studio
Studio Nodes
Multiple active channels per Customer
CX-Routing
Pull-mode Requests
Pull-mode Workflow
Use case with Pull-based Routing
Pull-mode vs Precision Routing
Routing Engine Developer Guide
Precision Routing
Media Routing Domain
Routing Attribute
Agents-Queues Mapping
Queue
Agent Task/Routing Task
Use case with Push-based Routing
Priority Routing
Queue Flushing API
Route Re-initiated Chats
Queue Wait Time And Position
Channel Related Terms
Conversation Objects
Room
Conversation
Channel Session
Conversation Data
Forms
Forms and Form Data
Customer Identities
Channels
Digital Channels
Web Channel
Web Widget Admin Guide
Web Widget Configurations
JavaScript SDK for customer-facing channels
WebRTC
Agent to customer WEBRTC connection
WhatsApp
Meta - Whatsapp Cloud API
Meta - Whatsapp Cloud API - Configuration & Deployment Guide
Facebook Direct Message
Facebook-Social Media
Facebook Connector Limitations
Facebook Connector - Configuration Guide
Instagram Social Media
Instagram Direct Message
Instagram Connector Configuration & Deployment Guide
SMS/MMS via Twillio
SMS via SMPP
Viber
Viber Connector Configuration & Deployment
Telegram
Telegram Connector Limitations
Telegram Bot Creation Guide
How to customise your Telegram Bot
BotFather
Telegram Bot Token
How To get Telegram Bot Token
Telegram Connector Configuration in Unified Admin Console
Telegram Connector Media Types Support
Twitter
Twitter Connector Limitations
Twitter V2 Social Media Connector Configuration Guide
Twitter Social Media Connector Configuration Guide
Twitter Connector Configuration Guide
Twilio Connector Configuration
360-Connector Configuration Guide
Channel Connector Developer Guide
Register Channel Connector
Channel Connector Configuration
Messages
Agent SLA
Limitations Agent SLA
NLU / Digital Bots
RASA-X Deployment
Bot Connector Developer Guide
Register Custom Bot
Custom Connector-Bot Communication
Voice and Video
CX SIP Proxy
CX SIP Proxy Deployment Guide
CX SIP Proxy as a CUSP replacement
Cisco Elements Configurations for CX SIP Proxy
CX SIP Proxy Configuration for Cisco Elements
WebRTC to SIP
CX CPA (Call Progress Analysis)
Conversational IVR
CX-Voice limitations
CX Voice Configuration Guide
Adding Agent Extensions for CX Voice
Updating AgentDesk Environment Variables for CX Voice
Voice Channel Configuration Limitations/Issues
Setting up Expertflow CX Voice
Voice Connector deployment guide
EFCX Dialer Deployment Guide
Creating Extensions on EFSwitch
EFSwitch Installation Guide
EFSwitch Configurations for CX Voice
CX Voice Upgrade to 4.5
CX-Activities
Scheduled Activities
Reports
Queue Flushed Conversation Count
Channel Stats Graph
Channel Stats Summary
Channel Session Detail
Transferred Tasks per Queue
Agent Task Detail
Conversation Detail
Agent Productivity By Queue
Agent State Analysis Report
Agent Availability Report
Historical Conversation Summary
Queue Stats Today
Wrap-up Summary
Reporting Database Schema
CX Historical Reports- Supporting Tables
Queue-wise Stats Summary
Conversation Volume by Disposition
Agent Task Disposition
IVR Detail Report
IVR Summary Report
Key Reporting Concepts
SLA Calculations
Reporting Connector
Deployment Guide - Kubernetes Cron Job For Reporting Connector
Agent Capabilities
Login to AgentDesk
Logout
Change Agent State
Accept a Conversation
View Conversation Data
Pause/Resume a Conversation
Limitation for Hold/Resume Conversation
CTI Call Controls
Transfer and Conference
Send a Whisper Message
Send a Message
View Conversation Notifications
Change Agent Desk Language
Handling Multi-channel Conversation
Make a Manual Outbound Contact
Join Pull-based Requests
Leave Conversation
Apply Wrap-up and Add Notes
Browser and Sound Notifications
Supervisor Controls
Dashboards
Team Announcements
Customer Schema
Customer Labels
Silent Monitoring
Barge in
End PULL-based Requests
Deployment Guides
Deployment Planning
Kubernetes Distributions
RKE2 Control plane Deployment
RKE2 uninstallation
Tainting a Control Plane Node
Hardware sizing
CX Single Node Deployment
Worker HA
Control Plane HA
High Availability using External Load Balancer
Deploy NGINX as an ELB
Deploy HAProxy as an ELB
High Availability with Kube-VIP
High Availability with DNS
Storage Solution - Getting Started
Node Affinity and Node Selector
Deploying Rook/Ceph as a cloud-native storage
Longhorn Deployment Guide
Volume Cloning Procedure
Volume Expansion
Volume Detaching
NFS Storage Service
Setup OpenEBS for Local Volume Provisioning
Using Managed PostgreSQL
Using Managed MongoDB
Using Managed ActiveMQ
Using Managed Redis
CX Deployment on Kubernetes
Multi node cluster Failover scenarios
Collection Removal from MongoDB
Developer Instructions for maintaining the Kubernetes Manifests
CX uninstallation
Expertflow CX Components Blueprint on Kubernetes
Recording Component Deployment
Install Superset
Setup Reporting Connector
CX-Voice Deployment on Kubernetes
Cisco voice Deployment on Kubernetes
Apply Domain-signed SSL Certificates
Setup Grafana for embedded dashboards
How to bootstrap grafana to connect to SSL Enabled Datasource.
How to view/access the Agent Dashboards in grafana.
Post Deployment Administration
Web-init Widget Deployment Guide
Web-Init Widget Deployment
Log retention on Kubernetes
HA Control-Plane Node Failover
ETCD Server Administration in K3s
Retrieving a Lost Docker Image Tag from a k3s Cluster
Controller Scripting Guide
Configuration Guides
ETCD Server Administration in RKE2
Replace a failed control plane node RKE2
Upgrade Guide
CX Upgrade Guide CX-4.4.x to CX-4.5
Monitoring Solution Deployment
Data Migration-Structural Changes (CX4.4.x-CX4.5)
Geographical Deployment of Expertflow CX with Redundancy
Helm chart change logs
Geographical Disaster Recovery for EF-CX on Kubernetes
Superset Deployment
LetsEncrypt SSL for EF-CX
Create Self signed certificates on RKE2
Backup and Restore Strategies and Recommendations for Expertflow CX
Kubernetes Backup/Restore using Velero
Mongo, PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes ( manual procedure )
Deployment of Postgres as a Streaming Standby with an External Repo
CX Switch Configurations for WebRTC
CX Upgrade Guide CX-4.4.1 to CX-4.5
Troubleshooting Guide
WebRTC Deployment Guide
System Administration Guides
Rasa-X Configuration
KeyCloak Client Resource Management Setup
Add Cisco Contact Center as a Voice Channel
Deployment Script Questionnaire
Reports Configuration (Superset 2.0)
Update Reports on Superset 2.0
UTC Offset - Reports
Delete Report from (Superset 2.0)
Add Cisco Unified Call Manager as a Voice Channel
KeyCloak Realm and Users Bootstrapping for EF-CX
SMPP Configuration Guide
KeyCloak Configuration
Using KeyCloak for Superset Authentication
Security and User Permissions
Agent Team
Team Configuration in Keycloak
User Roles
KeyCloak Users' Teams Configuration
Upgrade Guide for Routing Manager Role:
EFCX Logs Traversal Guide
MYSQL SSL Connection Configuration for Reporting
Configuration of Cisco Teams Sync Component
Mount CRM Service folder in unified-agent POD Guide
WebRTC Channel Configuration Guide
User Guides
Supervisor Guide
Unified Admin Guide
Getting the Offline License Encrypted file
Agent Guide
Agent States
Developer Guides
Third Party API Guide
Conversations API (3rd-party apps)
Push Recording Link
Test Page
Expertflow CX Objects
channelData
ChannelConnector
channelSessionState
CC User
AgentPresence
ChannelConfig
Channel
ChannelType
customer
conversationParticipant
ParticipantType
ParticipantRole
Participant
channelSession
Tenant
Integration Architecture
Agent Desk Developer Guide
Exchange CIM Message
Socket Events
addPullModeSubscribedListRequests
agentPresence _
changeAgentState
connect_error
deletePullModeRequest
directConferenceRequest
directTransferRequest
errors
JoinAsSilentMonitor
joinPullModeRequest
onChannelTypes
onCimEvent
onPullModeSubscribedList
onPullModeSubscribedListRequest
onTopicData
publishCimEvent
pullModeSubscribedListRequests
removePullModeSubscribedListRequests
revokeTask
socketSessionRemoved
subscribePullModeList
taskRequest
topicClosed
topicSubscription
topicUnsubscription
topicUnsubscription_
unsubscribePullModeList
JoinAsBargin
CIM Messages
CIM Plain Text Message
CIM Media Messages
Send a Media message
CIM Location Message
CIM URL Message
WrapUp Message
Delivery Notification Message
Notification Message
Deleted Notification
Whisper Message
CIM Button Message
CIM Contact Message
Forms Developer Guide
Form APIs
Create Form
Get Form
Delete Form
Get Form Validations
Update Form
Object Model Upgradation
OM [Release Number]
Controller Bot Training
Channel Session Data Update User Guide
Channel Session Update Data API
Keycloak Error Responses Guide
IVR Aggregated Activites API Guide
Security
Identity and Access Management
AgentDesk Permissions - Resource, Scope & Groups Mapping
Compliance
OWASP Top Ten
Security Features
Cloud Security
Agent Authorization with Agent Desk
Vulnerability Assessments
EF CX Component Vulnerability Report
Solution Architecture
Integrations
Cisco Contact center integration
Cisco Outbound Connector
Cisco Outbound Connector Deployment Guide
Cisco Voice Channel Limitations
AgentDesk Environment Configurations for Cisco
Deploying Finesse Gadget
Cisco Voice Channel Configuration Guide
Cisco Voice Channel Configuration Guide for CX4.2
Limitation/Issues in Cisco Integration For CX4.0,CX4.1
Limitation/Issues in Cisco Integration in CX4.2
Cisco Teams Synchronizer
Cisco Team Sync
CRM Connectors
Eleveo Recording Middleware
CRM/Agent Desk Post Message Events
Compatibility Guides
Breadcrumbs
Home
Expertflow CX
CX Release Notes
On this Page
Planned Releases
