CX Performance Test Results
| Title | Test Status | Expected Result | Max Active Customers | Session Duration (s) | Test Duration (m) |
|---|---|---|---|---|---|
| 300 Agents with 1 Conversation per second and 1 Message every 5 seconds per Conversation | PASS | All the chats are being delivered to agents timely. Message count is not less than expected. | 900 | 1000 | Expected: 20 Actual: 22 |
| 300 Agents with 3 Conversation per second and 1 Message every 5 seconds per Conversation | PASS | All the chats are being delivered to agents timely. Message count is not less than expected. | 900 | 1000 | Expected: 20 Actual: 22 |
| 300 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation | PASS | All the chats are being delivered to agents timely. Message count is not less than expected. | 900 | 1000 | Expected: 20 Actual: 22 |
| 1000 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation | FAIL | All the chats are being delivered to agents timely. Message count is not less than expected. | 3000 | 1200 | Expected: 40 Actual: 40 |
| 500 Agents with 2 Conversation per second and 1 Message every 5 seconds per Conversation | FAIL | All the chats are being delivered to agents timely. Message count is not less than expected. | 1500 | 1500 | Expected: 38 Actual: 38 |
| 300 Agents with 1 Conversation per second and 1 Message every 5 seconds per Conversation 4.9 | PASS | All the chats are being delivered to agents timely. Message count is not less than expected. | 900 | 1000 | Expected: 20 Actual: 22 |
| 300 Agents with 3 Conversation per second and 1 Message every 5 seconds per Conversation4.9 | PASS | All the chats are being delivered to agents timely. Message count is not less than expected. | 900 | 1000 | Expected: 20 Actual: 22 |
| (4.9) 1000 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation | FAIL | All the chats are being delivered to agents timely. Message count is not less than expected. | 3000 | 1200 | Expected: 40 Actual: 40 |
| (4.9) 500 Agents with 2 Conversation per second and 1 Message every 5 seconds per Conversation | FAIL | All the chats are being delivered to agents timely. Message count is not less than expected. | 1500 | 1500 | Expected: 38 Actual: 38 |
| 300 Agents with 2 Conversations per second and 1 Message every 5 seconds per Conversation | PASS | All the chats are being delivered to agents timely. Message count is not less than expected. | 900 | 1000 | Expected: 25 Actual: 26 |
| (4.9) 300 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation | PASS | All the chats are being delivered to agents timely. Message count is not less than expected. | 900 | 1000 | Expected: 20 Actual: 22 |
| 300 Agents with 1 Conversation per second and 1 Message every 5 seconds per Conversation 4.9 | PASS | All the chats are being delivered to agents timely. Message count is not less than expected. | 900 | 1000 | Expected: 20 Actual: 22 |
| (4.9) 300 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation | PASS | All the chats are being delivered to agents timely. Message count is not less than expected. | 900 | 1000 | Expected: 20 Actual: 22 |
| 300 Agents with 3 Conversation per second and 1 Message every 5 seconds per Conversation4.9 | PASS | All the chats are being delivered to agents timely. Message count is not less than expected. | 900 | 1000 | Expected: 20 Actual: 22 |
| (4.9) 500 Agents with 2 Conversation per second and 1 Message every 5 seconds per Conversation | FAIL | All the chats are being delivered to agents timely. Message count is not less than expected. | 1500 | 1500 | Expected: 38 Actual: 38 |
| (4.9) 1000 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation | FAIL | All the chats are being delivered to agents timely. Message count is not less than expected. | 3000 | 1200 | Expected: 40 Actual: 40 |