Patch Release CX4.7.3

Release Name	CX4.7.3
Status	QA PASSED
Release Date	05 Jun 2025
Release Summary	Includes Interruptible/Non-Interruptible feature without Cisco Integration and fix vulnerabilities in CX4.7.2 and CX4.7.3
Upgrade Guide	CX4.7.2-CX4.7.3

New in CX4.7.3

This is a patch release on top of CX4.7.2. This contains enhancements and resolves vulnerabilities identified in CX4.7.2 and CX4.7.3, ensuring improved security and performance.

Feature

Description

Interruptible/Non-Interruptible Feature without Cisco Integration

Enhanced the MRD state management to support scenarios where Cisco Channel is not integrated with CX but is still synchronized with CX.
Previously, interruptible MRDs were only moved to INTERRUPTED state when the agent accepted a request through a CX-integrated channel.

With this update:

Whenever a Cisco-type MRD is set to BUSY (even without the channel integration),
All other interruptible MRDs for that agent are now automatically set to INTERRUPTED.

🤬 Fix Vulnerabilities in CX4.7.2 and CX4.7.3

Vulnerability scanning was performed using Trivy Version 2. A complete vulnerability report is attached for details.