Outbound Campaigns

With CX Campaigns, you can define Outbound Flows and control the campaign execution in the low-code/no-code CX Conversation Studio.

Reach out to your customers via multiple channels, validate contacts for internal and public DNC lists, and track campaign progress in realtime using Dashboards.

• Contact list

  • upload via CSV

  • CX Customer Filter

  • Campaign API Webhook

• Init - Batch processing (LIFO / FIFO)

• DNC via 3rd party API calls

• Custom Function node

• Drip feed Dialers

• Contract Strategy and Attempts - Re-attempt based on attempt results.

• Outbound Message Nodes

  • WhatsApp

  • SMS,

  • Others

• Pause and Resume Flows (Campaign Publish/Unpublish)

• Dashboard and Reports

• Cisco Contact Center Integration

• Named Agent Routing

• Schedule for Callback

  • IVR, 3rd party API calls