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Outbound Campaigns

With CX Campaigns, you can define Outbound Flows and control the campaign execution in the low-code/no-code CX Conversation Studio.

Reach out to your customers via multiple channels, validate contacts for internal and public DNC lists, and track campaign progress in realtime using Dashboards.


  • Contact list

    • upload via CSV

    • CX Customer Filter

    • Campaign API Webhook

  • Init - Batch processing (LIFO / FIFO)

  • DNC via 3rd party API calls

  • Custom Function node

  • Drip feed Dialers

  • Contract Strategy and Attempts - Re-attempt based on attempt results.

  • Outbound Message Nodes

    • WhatsApp

    • SMS,

    • Others

  • Pause and Resume Flows (Campaign Publish/Unpublish)

  • Dashboard and Reports

  • Cisco Contact Center Integration

  • Named Agent Routing

  • Schedule for Callback

    • IVR, 3rd party API calls