Delivers an array of reports that provide actionable insights into outbound campaigns. The business can actively refine the analysis using advanced filters, focusing on specific contacts, calls, or outcomes to gain a precise and detailed understanding.
The following reports are available.
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Title |
Report Summary |
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Shows the dial or success rate of a campaign. |
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Shows the calls attempted by the dialer and not connected with the end user for any reason. The report includes agent-based and IVR-based campaign calls. |
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Shows the details of calls connected with the agent. It does not include any sort of abandoned calls. |
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Shows the summary of campaign contact status grouped by call result. |