Reports - CX Campaigns
Delivers an array of reports that provide actionable insights into outbound campaigns. The business can actively refine the analysis using advanced filters, focusing on specific contacts, calls, or outcomes to gain a precise and detailed understanding.
The following reports are available.
| Title | Report Summary |
|---|---|
| WebRTC Summary Report | Shows the summary of the webrtc generated links. |
| WebRTC Detail Report | Shows the details of webrtc link. |
| Dialing & Success Rate Summary - Campaign Wise | Shows the dial or success rate of a campaign. |
| Campaign Calls Detail Report | Shows the calls attempted by the dialer and not connected with the end user for any reason. The report includes agent-based and IVR-based campaign calls. |
| Connected Calls Detail | Shows the details of calls connected with the agent. It does not include any sort of abandoned calls. |
| Campaign Summary | Shows the summary of campaign contact status grouped by call result. |
| Campaign Summary | Shows the summary of campaign contact status grouped by call result. |
| Dialing & Success Rate Summary - Campaign Wise | Shows the dial or success rate of a campaign. |
| Campaign Calls Detail Report | Shows the calls attempted by the dialer and not connected with the end user for any reason. The report includes agent-based and IVR-based campaign calls. |
| Connected Calls Detail | Shows the details of calls connected with the agent. It does not include any sort of abandoned calls. |