CX Release History
| Title | Release Date | Release Name | Release Summary | Status |
|---|---|---|---|---|
| Patch Release CX4.9.2 |
| CX4.9.2 | Includes CXAPI security via user authentication, License Consumption status tracking, enhancements to the pause/resume conversation feature, and new functionalities in CX Campaigns. | QA PASSED |
| Patch Release CX4.9.1 |
| CX4.9.1 | Includes Consult Conference on External Numbers, and ETL for Campaigns Data | QA PASSED |
| CX Release Notes 4.9 |
| CX4.9 | Includes more channels, such as Email, WhatsApp, LinkedIn, and YouTube, while enhancing Facebook and Instagram functionality with Button Message support. Optimizes performance through SLA improvements and automates MRD synchronization. Enhances agent capabilities by enabling conference call updates and refining dashboard settings. Improves existing reports by modifying External Transfer Reason Codes and adding detailed Outbound Campaign Reports. Additionally, reinforces security by implementing two-factor authentication via Microsoft Authenticator. | QA PASSED |
| Patch Release CX4.7.2 |
| CX4.7.2 | Customer Widget Enhancements
| QA-PASSED |
| CX Release Notes 4.8 |
| CX4.8 |
| QA PASSED |
| Patch Release CX4.7.1 |
| CX4.7.1 | QA-PASSED | |
| Patch Release CX4.4.11 |
| CX4.4.11 |
| QA PASSED |
| CX Release Notes 4.7 |
| CX4.7 |
| QA PASSED |
| Patch Release CX4.4.10 |
| CX4.4.10 | Enable External MongoDB Connectivity with Replica-set | QA PASSED |
| Patch Release Notes 4.6.1 |
| CX4.6.1 |
| QA PASSED |
| Patch Release CX4.5.7 |
| CX4.5.7 | Data Binding Vulnerability Fix | QA PASSED |
| Patch Release CX4.5.5 |
| CX 4.5.5 | Delay in receiving notification on the Agent Desk | QA PASSED |
| Patch Release CX4.5.4 |
| CX4.5.4 |
| Functionality:QA PASSED , Performance: QA FAILED |
| Patch Release CX4.4.8.1 |
| CX 4.4.8.1 |
| QA PASSED |
| CX Release Notes 4.5.2 |
| CX 4.5.2 |
| Functionality:QA PASSED , Performance: QA FAILED |
| CX Release Notes 4.5.1 |
| CX 4.5.1 |
| Functionality: QA PASSED, Performance: QA FAILED |
| Patch Release CX4.4.9 |
| CX 4.4.9 |
| QA PASSED |
| Patch Release CX4.4.8 |
| CX 4.4.8 |
| QA PASSED |
| Patch Release CX4.4.7 |
| CX 4.4.7 | Agent state fixed on Grafana dashboard | QA PASSED |
| Patch Release CX4.4.6 |
| CX4.4.6 |
| QA PASSED |
| Patch Release CX4.4.5 |
| CX 4.4.5 |
| QA-PASSED |
| CX Release Notes 4.5 |
| CX 4.5 | Includes Multi-Channel Handling, Named Agent Transfer, Agent SLA, Customer Rooms, Auto-answer, Pause/Resume a Conversation, Saving Dashboard Filters, Summary Dashboards for Agents, and Cisco Team Sync | QA-PASSED |
| CX Release Notes |
| CX 4.4 | Includes Wrap-up state and timer, Manual outbound CX Voice, Scheduled Activities, enhancement in Grafana Dashboards by providing multi queue selection, enhancements in Historical Reports, Update Conversational Data, Get active conversation, Revamped Customer widget with configuration updates, Send outboud message to anonymous customer, Update Channel Session Data API, Keycloak error handling on AgentDesk/unified-admin, Viber Connctor, Telegram Connector, Customer Profile Information for anonymous users. | QA-PASSED |
| CX Release Notes |
| CX 4.3 | Includes Priority Routing, Route re-initiated chats, Task EWT and Queue Position API, SMS support via SMPP and Twilio, WhatsApp via Twilio, Instagram Direct Message, Instagram Social Media, Custom Message support in Agent Desk, CX Activity APIs, CX Voice Direct Queue Transfer, Progressive OB Calls, IVR activity trail and Cluster Connectivity Support for PostgreSQL, MongoDB, ActiveMQ and Redis. | QA PASSED |
| CX Release Notes 4.6 | CX 4.6 |
| QA PASSED |