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Release Name |
CX5.0.1 |
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Release Date |
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Release Summary |
Includes an update to the Email Connector (IMAP/SMTP) to improve compatibility and reliability. Also, delivers critical fixes for 2FA login flows and localisation issues to display Arabic customer names correctly. |
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Upgrade Guide |
New in CX5.0.1
This is a patch release on top of CX5.0. This includes key improvements and a few critical fixes.
Improve Email Connector reliability and compatibility
Email Connector (IMAP/SMTP) has been updated to a newer version to improve compatibility and resolve several issues with multi-part messages, attachments, and inline images. This results in more reliable email processing and correct rendering of email content in the agent desktop.
Resolved Issues
Two-Factor Authentication restored on the CX Applications
Issue: Previously, two-factor authentication (2FA) did not function correctly for the agent on the Agent Desk after it was enabled in the previous release. As a result, agents could not complete 2FA flows when signing in.
Resolution: 2FA has been restored and now works as expected on Agent Desk, ensuring consistent authentication security across both unified‑admin and unified‑agent applications.
Correct display of customer names in (RTL)
Issue: Previously, Arabic customer names were corrupted in the agent interface for incoming requests. Agents see garbled text, while English names display correctly. This prevents reliable identification of Arabic-speaking customers.
Resolution: The agent interface now displays Arabic (RTL) customer names correctly and consistently everywhere. Arabic and English names render without corruption, so agents confidently identify customers by name.