CX Release Notes 5.0
Release Name | CX5.0 |
|---|---|
Release Date |
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Release Summary | CX now supports multi-tenancy, enabling CCaaS providers to host multiple tenants from the same underlying infrastructure securely. In addition, there are some technical improvements in the core platform stability and maintainability. |
For New Deployments
For fresh deployment, see this guide
Upgrade Existing
To upgrade from CX4.10.x to CX5.0, see Upgrade Guide
New in CX5.0
Multitenancy
With multitenancy, you can set up multiple virtually independent tenants provisioned from the same underlying infrastructure. Each tenant operates as a complete, independent contact center environment possessing its own configurations, agents, teams, customers, and interactions.
For more information, see Multitenancy.
Core Platform Improvements
With CX5.0, Expertflow has made the platform safer and more reliable. Now, when data is deleted, it isn’t lost forever; instead, it’s simply marked as deleted, making it easier to recover information if needed and reducing the risk of accidental data loss. The system also keeps a detailed record of who created or changed any data and when, giving you better oversight and accountability.
In addition, there are some technical improvements in the core platform stability and maintainability.
Compatible with
This release has been thoroughly tested with various environments and tools.
Release Test Highlights
Vulnerability scanning was performed using Trivy Version 2. For detailed findings, refer to the complete vulnerability report.
For the Reporting and Real-Time modules, MySQL is only supported in this release.
Load testing for multi-tenancy is planned for an upcoming release.
Reporting is available for the Standard Solution only.