Before upgrading, ensure that the system is idle, i.e, all agents are logged out from the AgentDesk.
Custom Configuration Strategy
For detailed guidelines on applying environment-specific configurations using custom values.yaml layering,
Refer to the CX Helm Chart Custom Configuration Strategy guide.
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Update Helm repo
helm repo update expertflow -
Clone the CX repository on the target server
# Create CX-5.0.1 directory from root mkdir CX-5.0.1 # Navigate to CX-5.0.1 cd CX-5.0.1 # Clone the CX-5.0.1 branch of the cim-solution repository git clone -b CX-5.0.1 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-5.0.1 # Navigate to root(previous) directory cd ../ -
Deploy the AgentDesk helm chart
# Copy the unified agent translation directory to the current release Copy From CX-5.0.1/kubernetes/pre-deployment/app-translations/unified-agent/i18n/ To pre-deployment/app-translations/unified-agent # Delete and Create the ConfigMap of Unified Agent based translations kubectl delete cm ef-app-translations-cm -n expertflow kubectl -n expertflow create configmap ef-app-translations-cm --from-file=pre-deployment/app-translations/unified-agent/i18n/ # Deploy the new chart version using the helm-values/cx-agent-desk-custom-values.yaml helm upgrade --install --namespace expertflow --set global.efCxReleaseName="ef-cx" cx-agent-desk --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 5.0.1 -
Deploy the Core helm chart
# Deploy the new chart version using the helm-values/ef-cx-custom-values.yaml helm upgrade --install --namespace expertflow --create-namespace ef-cx --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 5.0.1 -
Deploy the Channels helm chart
# Deploy the new chart version using the helm-values/cx-channels-custom-values.yaml helm upgrade --install --namespace expertflow --set global.efCxReleaseName="ef-cx" --debug cx-channels --values helm-values/cx-channels-custom-values.yaml expertflow/channels --version 5.0.1