|
Release Name |
CX5.0.2 |
|---|---|
|
Release Date |
|
|
Release Summary |
Introduces Google Play Store as a new channel |
|
Upgrade Guide |
New in CX5.0.2
This patch release, on top of CX5.0.1, primarily delivers a new channel enhancement.
Google Play Store channel
Introduces Google Play Store as a native digital channel that brings app reviews directly into CX. Customer service teams can now monitor and respond to Google Play reviews from the agent desktop, alongside all other customer interactions.